Review Time
As always, really great, personalised service. Anastasia creates amazing, natural products that are not only great for skin, but also kind to the planet, with reusable and recyclable packaging. Well done on a fantastic range, Anastasia.
Absolutely amazing customer service from start to finish. You can truly feel the care behind this business. I love that the deodorant is natural and free from nasties, and you can genuinely tell it’s made with high quality ingredients.Any time I’ve had a question, they’ve been so quick and helpful with their responses, which makes such a difference. It’s clear they really value their customers.Such a lovely business to support I highly, highly recommend. Thank you.
Absolutely love Earth & Essence's natural deodorant. Have been a repeat customer of this small Australian business for a year now and love the care and attention given to every product. The lip balm and lip glosses are also gorgeous, and the customer service is incredible. Thank you for helping me switch to a more natural alternative.
I’ve been using Earth and Essence products for around a year now and I am obsessed ! Their natural deodorant actually WORKS- even against the QLD heat! Their baby balm is the only product I use on my babe as it’s gentle and effective - no more nappy rash! If you’re on the fence, give them a try because you won’t regret it.
Amazing products!! I’ve been using the deodorants and they have been soo good!! Safer and better than your average deodorant, the lip gloss is also amazing! Fast shipping and amazing customer service! Anastasia has been really helpful with any questions i have and helping to choose the right product. Would definitely recommend Earth & Essence 😍
Unreliable shipping and unresponsive Customer service. I only ordered as it promised delivery before Christmas. (I ordered weeks before Christmas, not a few days.) Chased up a few day prior as tracking was showing “package not found”, no response. Emailed again, no response. I ended up having to write a comment through their website for a reply and finally received a response. I was promised they would look into it, they did not respond after that. Emailed again after Christmas, same response they would look into it and “escalate it” and respond. They did not. Emailed again 2 weeks later to request a refund and amazingly the package (that had been sitting god knows where) turned up, on a weekend no less. I was sceptical about ordering something from IG. Should have trusted my instincts, terrible service, cheap Chinese made product sent direct via snail mail from China, never again.
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