Review Time
Avoid this company. I tried for weeks to cancel my yearly contract. They did not answer calls, and the cancellation option on their platform doesn’t work. Despite this, they sent an invoice for the full year.
Only after invoicing did they respond — to demand payment, even though the service was not used. Very poor and frustrating experience. Be careful before signing anything.
Overall, engaging with the service was straightforward. Their emails were direct and easy to follow, and even though they were recommended by an agent, we never felt any pressure to use their services. The contract PDF was only available in Dutch, which led to some confusion about the included products, but this was quickly resolved through friendly and helpful email exchanges.
In general, the company was pleasant to collaborate with. Their emails were clear and concise, and although suggested by an agent, we never felt compelled to use their services. The only downside was that the contract PDF was only in Dutch, causing some confusion about the included products. This was quickly sorted out through friendly and efficient email communication.
I received professional assistance as an expatriate living in the Netherlands. While planning my move, I had many questions about which utility provider to choose and the available packages. The service acted as a one-stop shop that simplified everything for me. Many thanks, especially to the representative who answered all my questions with care and professionalism.
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