Review Time
I really wanted to like EatPing because it is a small company and I genuinely hope they succeed. Unfortunately, the food just does not work for me.
To be honest, the dishes are not authentic. That does not automatically make them bad, but they are much closer to what you would expect from a typical UK Chinese takeaway rather than anything you would recognise from Hong Kong, Malaysia, or China. If you served these dishes to visitors from those places, you would likely get very strong feedback.
I tried their “cleanse” range. A few dishes were fine, but many had a strong cabbage smell and an unpleasant acidic taste. At first, I thought this might come from garlic or pickled ingredients, but my most recent delivery arrived without proper temperature control. That made me worry that some of the earlier meals may not have been kept cold enough either, which could explain the sour taste. This last delivery was genuinely concerning from a food safety point of view.
A few days ago, I also had mild food poisoning after eating one of their meals. Of course, I cannot be 100 percent sure it came from EatPing, but the timing was concerning. What I found particularly worrying is that when I contacted the company, I was told the meal was safe to eat even though it arrived warmish, around 14°C. That did not feel reassuring.
The menu also feels quite repetitive. Many dishes seem to use the same base preparations assembled in slightly different ways. Vegetable portions are very limited and mostly kale, which gets boring quickly.
On top of that, the pricing is higher than competitors, and some dishes cost extra on top of an already expensive base price, which makes the overall value hard to justify.
Overall, I think EatPing has potential and I would like to see them improve, but right now there are too many issues with taste, authenticity, variety, value, and delivery quality for me to recommend them.
Incredible food that offers great value. With my Asian background, I understand what quality Asian cuisine entails, and this is a perfect example of efficient and clean dining while remaining delicious and authentic. I will likely choose this as my preferred meal prep service.
I'm now in my third week with this service! The Mapo Tofu recipe is fantastic and has really helped with my homesickness while keeping things healthy. The founder has been reaching out for feedback, which is great to see. Keep up the excellent work, team! 🫶🏼
This was the least flavorful meal delivery I've tried. While I initially rated it a 2, the broken meal wrapper led to a £4.60 refund, prompting me to change it to a 3. I believe refunds should match the meal cost, and my actual spend was over £5. The attempt to encourage another order after expressing dissatisfaction was frustrating. A better approach would have been to acknowledge the complaint directly and perhaps send a meal to regain trust.
I didn't receive my first box due to a shipping error, but the support team went above and beyond to ensure I faced no loss and still received my initial deal, even adding extras. The representative was friendly and eager to help, making me fully recommend trying this service!
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Ping is a balanced meal concept that brings together the rich flavors of traditional Southeast Asian cuisine with modern preparation techniques.
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