echeloninsurance.ca

1.2
1.2 Based on 9 reviews

Driven by the desire to provide outside-of-the-box solutions to meet the needs of Canadian businesses and families, Echelon offers a range of Specialty personal and commercial insurance products exclusively through its network of experienced Broker partne...

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Average Rating

1.2

/
5

9 Reviews

5 Star
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4 Star
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3 Star
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1 Star
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Review Time

Ray A.
Terrible experience overall.

This has been the worst experience I've had. The claim adjuster hasn't replied to my emails or calls for over a week. I still haven't received a rental car, despite submitting my claim two weeks ago. I also sent complaint emails a week back and got no response. I recommend looking for a more reliable and trustworthy service.

1
Date of experience: Dec 11, 2025
Larissa A.
Terrible experience

I had a terrible experience. The claims representative has not replied to my emails or calls for over a week. I still haven't received a rental car, despite submitting my claim two weeks ago. I sent complaint emails a week ago and got no response. Please save your money and choose a more reliable company.

1
Date of experience: Nov 28, 2025
Emmett Long
No rating possible

No rating possible. Avoid doing business with this company, as I feel cheated and scammed. I want my money back. They withdrew funds from my account even after I canceled the insurance. People, protect yourselves from this fraudulent company.

1
Date of experience: Jun 27, 2025
zak2809
Completely unacceptable, avoid at all costs.

It took over four months to receive my payout for the claim. They also neglected to pay for my rental car, which led to it being towed. Every time I tried to reach them via calls or emails, I received no answers. The turnover rate is alarming because they seem indifferent.

1
Date of experience: Dec 14, 2024
Avoid this company at all costs.

I hadn't had a license for most of my life and ended up with this company for nearly $3000 per year. I paid upfront for the year. The following year, they attempted to withdraw funds automatically but failed, and I was charged an additional fee for it. After paying this fee, I was shocked to receive all my money back and my insurance was canceled. Now, when trying to get new insurance, I learned my rate would be significantly higher because of a non-payment that I had settled on time. Their lack of organization is astonishing, and I had to leave both this company and the broker to find a better deal directly with another insurer.

1
Date of experience: Nov 24, 2024
Harris Butler
Overcharged unexpectedly

I was overcharged, as they took double the amount a day earlier than expected.

1
Date of experience: Mar 19, 2024
Miles Barnes
Poor customer service

I tried to reach out to adjust my payment schedule to align with my salary, but I received inadequate service and was cut off for a couple of late payments. Now they expect me to pay for the entire year upfront. Insurance feels like extortion; they determine if your vehicle gets repaired after an accident, and if they decide to write it off, they take it and decide your compensation. We pay for a service that doesn’t meet our needs.

1
Date of experience: Jan 29, 2024
Micah C.
Issues with billing

I have insurance with this company after being dropped by my previous insurer. While I appreciate the risk they took to insure me, I have concerns about their organizational structure. When my policy renewed, I paid the invoice amount and received my documents. A few weeks later, I received another invoice claiming a nearly $300 increase. When I called, the agent couldn't clarify the discrepancy, and I was told someone would call back. Over a week later, I have yet to hear from anyone.

3
Date of experience: Jan 15, 2024
Leon R.
Expect delays for policy changes

Be prepared for significant delays when making any policy changes. I was informed it would take 3 to 4 months for my changes to take effect. I canceled the next day.

1
Date of experience: Feb 27, 2023
Angelina
Extremely poor experience

I had an extremely poor experience with this company. If you are labeled a high-risk driver, they will take advantage of you. There is no online access to your policy, and it's difficult to reach customer support. Their website is outdated and poorly designed.

1
Date of experience: Feb 06, 2021

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Business Details

  • Driven by the desire to provide outside-of-the-box solutions to meet the needs of Canadian businesses and families, Echelon offers a range of Specialty personal and commercial insurance products exclusively through its network of experienced Broker partners.

    As a leading Specialty insurer, Echelon sees the people it serves in a special way and believes they deserve options as unique as they are. Founded in 1998 and a member of the CAA Club Group of Companies since 2019, Echelon is proud to uphold its mission and commitment to ensuring the safety of Canadians by leveraging Specialized underwriting expertise to deliver tailored solutions.See more

  • call 18003243566
  • language https://echeloninsurance.ca

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