Review Time
Our partnership with the service has been strong for over three years, providing products that reach customers' homes. Their approach to customer care is crucial for us. What stands out is their commitment to support. From installation to aftercare, their team takes responsibility seriously, ensuring customers are well cared for long after the installation is complete. We value working with them because we share a common belief: trust is built through excellent service, transparent communication, and prioritizing the customer. This alignment makes our collaboration smooth and effective. A dependable, professional installer that genuinely prioritizes customer needs.
The installation of the solar panel and inverter was completed promptly and efficiently. The staff was friendly and informative, taking extra time to clarify the process. They left the workspace tidy, ensuring excellent communication throughout.
I provided the service with my preferred contact hours for calls, specifically evenings and weekends. However, they chose to contact me during work hours. This disregard for my request has made me hesitant to use their services in the future, as it suggests a lack of listening and respect.
The roofers arrived first to install the solar panels, completing the job quickly and efficiently without requiring my presence. The electricians came a few days later to connect everything inside; they were friendly, informative, and maintained a clean workspace.
The initial visit from the representative to explain various solar power options and pricing was exceptional and welcoming. The office staff was very helpful and consistently responsive to my inquiries. Lastly, the installation teams were efficient and left the site clean.
I have received daily calls for over three months. Despite my respectful requests to stop calling and remove me from their list, they continue to call. Today, after another request, a representative called me again, and when I expressed my frustration, she hung up on me. This constant calling has become harassment, and I have documented every call. I am prepared to take further action if this continues.
I strongly advise against using this service! I can only give one star because I couldn't rate it lower. If this review prevents even one person from wasting their money, I’ll be satisfied. We initially chose this service for its supposed convenience, but we faced numerous issues after paying the deposit. They installed a significant number of solar panels without advising us on necessary materials, leading to leaks in our home. Despite multiple calls and complaints, they refused to take responsibility. After five months of hassle and unprofessional communication, I am still awaiting an apology.
The installation was thorough and professional, with great attention to detail. The team was highly informative, explaining their work throughout the process. Follow-up emails guided me in setting up with my current provider or transferring services. A fantastic team effort.
The process of arranging and completing the solar panel and battery installation was smooth and efficient, causing minimal disruption. The team was easy to work with, knowledgeable, and skilled. Overall, an outstanding job!
Claim your business profile now and gain access to all features and respond to customer reviews.
Eco Energy Ltd are installers of solar PV and battery storage technology across Scotland and the north of England.
We have installed thousands of domestic and commercial systems and are trusted experts when it comes to all aspects of solar, from inverter upgrades to get the most out of your system, maintenance and birdproofing to keep it in good condition, as well as battery storage and grid trading to empower you to get full financial benefit and maximum savings from your investment.See more
britestreet.com
sustainabli.org
eltronenergy.com
enel.it
libertyutilities.com
moneyexpert.com
www.deltapowergroup.co
mrsunshinesaves.com
premiumsolar.org
www.elevatedai.com
