Name: econica.ca
Telephone: 000000000
Rating: 2.5

Cedric Guest

Sizing issues and poor service

I own a wardrobe of merino wool from various companies and have never faced sizing issues. However, I ordered a custom bralette that was four inches too loose. When I contacted them, they blamed my body size, stating their clothing is only for smaller sizes. This bralette cost over $100 and was unwearable. They issued a shipping label four weeks after my order, but the item wasn't shipped for eight weeks. They offered a discount for an item that doesn’t exist yet.

Date of experience: Jul 11, 2024

WW Guest

1 year ago

Odd experience with customer service

I had a strange experience with this company. I accidentally made a purchase and immediately contacted them to cancel. They partially refunded me and when I requested the remainder, I pointed out that their contact number was incorrect. Their response was snarky and condescending, suggesting I shouldn't order from them again. While they did refund my money, their aggressive tone and handling of the situation left me feeling uneasy about their legitimacy. They might be a legitimate business, but I suggest being cautious with transactions.

Date of experience: Jul 11, 2024

Wilhelm Guest

1 year ago

Beware- US buyers!!

I ordered and paid for shorts and crop pants from Econica on May 18, 2024. None of the clothes fit. After measuring the shorts I noticed that the waist was 4 inches smaller than requested and the hips were 8 inches smaller than requested. Owner was expecting me to return the order. It would have costed me about $80 from the US to ship to CN and I had no guarantee she would reimburse me for shipping since it was her company's error. I asked her to send a prepaid shipping label for me to return and get a 100% refund. She refused. Caution to all those who live in the US. I would not buy from this company again. They dispute facts and measurements knowing that it is very expensive for US buyers to return the clothing so we are left with unwearable custom clothing and out the money we paid. It is fraudulent. I don't recommend shopping with this company if you live in the US! Majority of this company's reviews on Trustpilot are 1 star. Not worth the risk, drama and money. Enough said!