Review Time
Richmond’s sales rep Elliott Falkner was an amazing help in assisting me getting my car. The process was made very clear and easy and I was informed clearly of every option I had, every person I interacted with was professional and polite throughout the whole process. Highly recommend dealership
Richmond Hyundai Lymington provided a first class service. We are based in Birmingham but found a car with them we liked the look of. They were very helpful over the phone with answering questions, they provided videos of the car and they sent the battery health check.
When I travelled down they even picked me up from the station. Aman, in particular, went the extra mile to ensure all my queries were addressed. They were a nice team and we felt well looked after.
The representative provided outstanding assistance from the moment we entered the showroom until we drove away with our new vehicle. This is our second experience with this dealership and the same representative, and I would gladly return to him when it's time for another car.
After a challenging visit to a different dealership, I was hesitant to approach another one. However, the representative at the service center immediately made me feel comfortable. He was transparent and considerate of my budget. There was no pressure in his approach, and it felt like he truly aimed to find the best deal and vehicle for me. The entire team at the dealership was welcoming, and the communication was excellent. I’m excited to pick up my new car next week.
I was initially impressed with the warm welcome and clear presentation of the process and details involved. The representative was knowledgeable and made the experience comfortable, leading me to consider the deal seriously. However, things took a downturn when a senior advisor intervened, which was unexpected and disappointing. Her pushy sales tactics created pressure, insisting I confirm my decision within a limited time frame. I tried to express my interest in exploring more color options, but she was vague and unhelpful, neglecting my inquiries about pre-owned options I had come to see. I left feeling frustrated after just a few minutes. Having previously had a positive experience, I had high expectations but felt let down this time. A good salesperson should prioritize understanding the customer's needs before pushing for a sale. Overall, this was a mixed experience. I appreciate the initial effort and wish the representative the best in trusting their instincts. Thank you for the time spent this morning, but I left feeling my time was wasted.
Initially, I was pleased with the warm reception and detailed explanation of the process and figures involved. The representative demonstrated a solid understanding and made the situation feel relaxed, leading me to seriously consider the deal. Unfortunately, the experience shifted when a senior advisor unexpectedly intervened, which was disheartening. Her aggressive sales approach pressured me to make a quick decision. I attempted to discuss additional color options, but she was unresponsive and dismissive, overlooking my interest in the pre-owned cars I had come to explore. I felt ignored and walked out in just a few minutes. Given my prior positive experience, my expectations were high, but I felt disappointed this time. A competent salesperson should focus on understanding customer needs before attempting to close a sale. Overall, this was a mixed experience. I appreciate the initial efforts and wish the representative well in trusting their own abilities. Thank you for the time this morning, but I ultimately felt my time was squandered.
I had a fantastic experience. The representative in the sales team was outstanding and provided thorough assistance throughout the process, ensuring we had all the necessary information to make a decision on purchasing the vehicle. The branch location is excellent, and the professionalism of everyone involved was commendable. The sales team is exceptional, and there are numerous vehicles available to explore various models.
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