Review Time
I bought cashmere socks as Christmas gifts for my family, and they were fantastic—super soft! My grandmother especially loved them. The packaging was delightful too! I'm pleased to support a local business in my community. Thank you!
I bought cashmere socks as Christmas gifts for my family, and they exceeded my expectations—extremely soft and well-received! My grandmother particularly loved them. The packaging was lovely as well! I'm glad to support a local business. Thank you!
Caution! This seller canceled two recent orders, providing unreasonable explanations. She was unwilling to honor the discounts applied to my online purchases. Although she stated via email that I would receive a full refund, the orders were marked as 'refunded' on the app, yet my card was not credited. I reached out for follow-up but am still waiting for a response and my refund.
UPDATE after the company's response: they completely fabricated my interaction. I never claimed my neighbor had my package. Their entire response is a false narrative, further proving their dishonesty. I have all the evidence. My experience: I ordered two items and, after waiting over a month, I inquired about my order. They claimed it was on track, yet a shipping label was created the following day. After another inquiry, they said UPS had it, but it was only shipped later. My package never arrived, and they refused to acknowledge their errors. This company is a scam. Any positive reviews seem suspicious given the numerous complaints about quality and service. Avoid this business.
Excellent product and experience! If custom-made underwear sounds unusual, you haven't tried it from this company! As someone who dislikes conventional options and has searched for comfortable undergarments, I was thrilled with my first order three years ago. They fit perfectly and have held up well after many washes. I recently ordered more to replace my old ones. These items are worth every penny!
My experience aligns with the negative feedback here. I wish I had read the reviews first. Out of three items, two were defective (one had a hole, and the tailored dress was several inches too short). The customer service was lacking, offering no apologies and blaming the customer instead. They proposed a discount on a new sweater but nothing for the dress. The fabric colors are appealing, but their honesty is questionable. I doubt their sustainability claims given the unclear fabric sourcing.
Last year, I ordered two pairs of underwear and waited two months for delivery. I was frustrated not only by the delay but also by the attitude of the business. Many others seem to share this experience, as the company tries to deflect blame onto customers while being dishonest about the situation. It's quite strange, and this alone warrants a negative review. I wanted to support local, but after witnessing poor treatment of customers and seeing proof of their dishonesty from another dissatisfied customer, I felt compelled to share my experience. The company needs to take responsibility for its actions instead of hiding behind excuses and evasive communication.
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