ecostrad.com

4.5
4.5 Based on 41 reviews

Pioneers in the manufacture of market leading, high specification electric heating solutions. With a comprehensive suite of products and a solution for every budget, all designed with ease of use and simplicity of installation in mind. Ecostrad’s range bo...

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Average Rating

4.5

/
5

41 Reviews

5 Star
80%
4 Star
2%
3 Star
5%
2 Star
7%
1 Star
5%

All Reviews

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Review Time

Palmer Sanders
Satisfied at first, but issues emerged.

We initially bought a radiator and were pleased with its performance, but it started making loud creaking noises when heating and then ceased functioning. Since it was still under warranty, we received a replacement without issues, indicating the company’s awareness of a fault. However, they wouldn’t restart the warranty for the new radiator, which was disappointing. Initially, everything was fine, but now the replacement has also begun creaking during heating, so I’m curious to see what happens next. Additionally, the radiator app, which was previously functioning well, has started selecting temperatures automatically, possibly due to a recent update. I have to frequently check the temperature setting, as it isn’t always warm enough; perhaps the app needs another update. Despite these concerns, it does provide ample heat and effectively warms our room.

3
Date of experience: Jan 03, 2026
Oliver
Some concerns with the radiator.

We initially purchased a radiator and were satisfied, but it started producing loud creaking sounds when heating up and eventually stopped working. Since it was still under warranty, we received a replacement without any hassle, reflecting the company's recognition of an issue. However, they wouldn't restart the warranty for the new radiator, which I found unsatisfactory. Initially, everything seemed fine, but now the replacement has also begun creaking upon heating, so I’m curious about its future performance. Additionally, the app that controlled the radiator, which had been functioning well, now seems to select the temperature automatically, possibly after a recent update. I need to constantly monitor the temperature settings, as it isn’t always warm enough; maybe the app requires another update. Nevertheless, it does emit a substantial amount of heat and effectively warms our room.

3
Date of experience: Jan 03, 2026
Emil Ross
Recurring issues with the second radiator.

This is the second radiator I've had, and the thermometer just doesn't function correctly. Being an essential part of the device, it's quite ineffective. It also creaks when heating up. This was one of the primary reasons I returned the first one, but unfortunately, it’s the same issue again. Not worth it. It might be better to invest in extending the radiator pipework or opt for an oil-filled radiator.

2
Date of experience: Dec 22, 2025
Hedworth Scott
Very helpful customer service.

The support team was extremely helpful. I emailed them about an issue I was experiencing and received a prompt reply the next morning. A call was scheduled with a member of the technical support team, who was very professional and friendly while assisting me.

5
Date of experience: Nov 27, 2025
Solomon
Exceptional service every time.

Exceptional service every time.

5
Date of experience: Oct 31, 2025
Reliable and fair assistance.

The team has been supportive, consistently showing reliability, honesty, and fairness.

5
Date of experience: Oct 30, 2025
Arthur
Consistently helpful team.

The team is always very accommodating and quick to dispatch products! I frequently purchase electric radiators, and this company is consistently my top selection.

5
Date of experience: Oct 28, 2025
Noémie
Excellent customer support.

Excellent customer support, issues are resolved quickly and easily.

5
Date of experience: Oct 27, 2025
Outstanding product and support.

The range is visually appealing and well-priced, and the representative has been excellent in managing our needs from a supplier standpoint. Always my first choice.

5
Date of experience: Oct 23, 2025
Jolyon Long
Durable heating solution.

I needed a heating solution for my kitchen and decided on a ceramic radiator. After four years, it's still performing well. Great product.

5
Date of experience: Oct 23, 2025

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Business Details

  • Pioneers in the manufacture of market leading, high specification electric heating solutions. With a comprehensive suite of products and a solution for every budget, all designed with ease of use and simplicity of installation in mind. Ecostrad’s range boasts a variety of smart solutions, including WiFi ceramic core electric radiators, app-enabled designer electric radiators, smart electric heaters, high efficiency German electric radiators, smart infrared heaters and more.See more

  • email support@ecostrad.com
  • call +4403308807005
  • language https://ecostrad.com

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