Review Time
I recently ordered two records by Sade, and I couldn't be happier with my experience. The packaging was excellent—very secure, ensuring that the albums arrived in perfect condition without any damages. Delivery was prompt as well; they arrived right on schedule, which was a nice surprise.
Navigating the website was a breeze! It was user-friendly and intuitive, making the entire ordering process smooth and hassle-free. Once I received the records, I was pleased to find that they were in very good condition. After playing them on my turntable, I was thrilled with the sound quality; both albums played flawlessly, bringing out the richness of Sade's music beautifully.
Overall, I can wholeheartedly recommend this service to anyone looking for quality records. Thank you for providing such a faultless experience!
I bought an original pressing of a classic album for £439 before any discounts. It was advertised as a one-owner copy in 'EX condition', claiming only a few light cosmetic scuffs that wouldn’t affect playback. I was eager to enjoy the record, but upon receiving it, I encountered constant crackling on every track. I contacted the support team and spoke with a representative who was helpful in arranging a prepaid return label and promised a replacement would be tested to meet the description provided. After returning the product, I patiently waited for a few days, understanding it was a busy time of year. A week later, I followed up on the replacement and was reassured that it was being processed. The next day, I unexpectedly received a refund without any explanation regarding the change from our initial agreement. I called customer service and spoke with a lady who mentioned that the team had just discussed my case and put me on hold. When she returned, she couldn't provide further details and said it was being handled by the same representative. I then emailed the representative, who eventually replied hours later, stating that the replacement was in the same condition, leading them to issue a refund instead. The handling of my situation has been incredibly disappointing. It feels unprofessional to issue a refund without prior discussion, effectively taking the decision away from me after such a long wait. To make matters worse, the product is still listed online with the same description.
I was quite let down when I called, but not surprised to find that the only focus was on vinyl albums, which sell well, rather than the 7" vinyl (3500+) I have, along with 10" & 12" vinyl in excellent condition and over 250 CDs. It's frustrating to raise collectors' hopes only to have them dashed. It would be helpful to clearly state on the website that only vinyl albums are of interest, not 7" vinyl or CDs. I’m looking to sell my entire collection, but there was little interest.
I discovered an album I had been looking for for a long time and was initially hesitant to spend a significant amount at a new seller. Fortunately, my worries were unfounded as the record was shipped promptly and arrived securely packaged and in excellent condition as promised. I will certainly return if they have more records I’m seeking in the future.
The platform had an album I had been searching for and I was initially hesitant to spend a significant amount at a new seller. However, I had no reason to worry as the record was dispatched swiftly and arrived safely packaged and in fantastic condition as described. I will definitely return if they have more records I’m interested in.
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Established since 1985, we are the world Leader in buying & selling Rare Vinyl Records, CDs and Music Memorabilia from the 60s to present day.
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