Review Time
Very very understanding & helpful. No rush and listened with empathy.
Willing to look into my issue and send an email over the next couple of days. Sorry I didn’t get the ladies name, but she is an asset to your company.
Charlene made my enquiry feel personal. She made a thorough assessment of the issues and was able to communicate the processes involved very fluently and in a friendly and personable manner.
Had to call customer services as was unable to record meter readings on line.. even tho had been using this method for years. The person I spoke to (sorry I didn’t note his name) was very helpful, professional & thorough. He took all my details & problem was sorted very quickly. He also arranged for my smart meter to be upgraded. Excellent customer service. Thank you.
I called up to explain that my Gas top up still hasn't gone on to my Gas meter.
I put £80 on yesterday at 11.45 so i really thought that it would have gone on to the meter by now.
The gentleman that i spoke to was very nice when i told him about my wife passing away.
Many Thanks
Phil..
The attention to the customer is great, the last customer service that attended to me she is good from Nigeria please try to employ this kind of person it will help your company to grow, she will make sure to explain to your understanding and solve your complaints thanks.
The advisor I spoke to was very helpful with my situation,she was very understanding,friendly and compasionate, and arranged a payment plan for me,which has made me feel so much better,not having to worry about this any more
When i whatapp.e.on it's that long waiting for a reply I sort out the problem myself when I reply case closed they get back too me immediately as if they are not interested in the first instance
My experience was brilliant the process for switching to a new tariff was simple and straightforward, I was kept informed of all important information throughout the process and so far my amount every month has stayed the same
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