Review Time
Ordered their product on January 20th, it is now February 28 and products have not been delivered. They had the audacity to send an email requesting a review - I have emailed this company on several occasions only to receive a generic response of an apology for the inconvenience and working diligently to ship my product. I am extremely disappointed and feel as it I have been duped! . Their products are not cheap.
When I 1st started ordering from Ava Estell everything went well. The products are great! I even joined the monthly VIP subscription club to build credits towards my purchases. I placed my last order 12/9/25 and here it is 1/29/26 and I still haven't received my order. When I reach out to customer service I receive the same generic response, "due to unforeseen circumstances your order is delayed without an estimated time of when the order will be fulfilled." I'm at the point now that I won't be ordering again from them. I truly love the products but if I don't receive what I order what good is it?
I’ve ordered most of their products for over a year now. Products did not disappoint and were delivered in a timely fashion with my subscription. However, within recent months, I feel as if I’m being scammed. I ordered in November and have not received anything. I canceled subscription and tried to use the rest of my credits. A gift card option appeared at checkout. I’ve contacted the company several times to be told about problems with shipping meanwhile receiving duplicate advertising emails multiple times a week. What is going on? Are they trying to dig out of debt by taking our money first and catching up later? I really want to continue to support this black owned business but come on now.
If i can give -100 i will. These people are scam fruad. I made an order around september now its january 2026 there is no update not delivery yet. I emailed them so many times no response at all. They take all of your money and they wont deliver i paid for order protection also no use . They are cheaters
Returning customer who absolutely loves the products. Placed my last order December 22 to take advantage of the BOGO sale. It's January 15 and I still don't have my items. What really bothers me is the lack of customer service. I've emailed multiple times and even dm'd them on instagram, with not a single reply and I'm still seeing ads from them daily. Really wanted to keep supporting this black owned brand-very disappointed.
This company has amazing products but the delivery service is pathetically atrocious! And the way they handle complaints even worst. In addition, compared to other companies whose base postage is £3-4, the postage is a whole £4.99 and does not translate to the cost plus protection. You opt to pay into their plus membership because the product is so good and you get little for it. No loyalty and terrible service. If you are going to level up to successful companies who serve the huge online shopping preference do it 360!!!
Products are great but delivery and dispatch completely RUBBISH!!! it’s been 3 weeks from placing my order and was told today my products have not been dispatched and cannot guarantee it before Christmas I’m going to finish up using what’s left of my credits and go elsewhere I don’t have time for this.
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Ava Estell is an all natural wellness brand made with melanin in mind.
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