Name: eu.blackdiamondequipment.com
Telephone: 000000000
Rating: 2.0

Dallas Guest

Awful experience. Stay away from this seller.

Awful experience. Avoid ordering from this seller. Their customer service is the worst. They do not respond to emails or answer calls. They completely ignore orders. In summary, they do nothing at all. Again - STAY AWAY FROM THIS SELLER - THEY WILL DISAPPOINT YOU.

Date of experience: Jan 19, 2026

Gertie Taylor Guest

1 month ago

Awful experience. Avoid this company.

Awful experience. Do not order anything from this company. Their customer service is the worst. They don't reply to emails or answer phone calls. They completely disregard orders. In summary, they do absolutely nothing. Once more - AVOID THIS COMPANY - THEY WILL LET YOU DOWN.

Date of experience: Jan 19, 2026

Peleg Bell Guest

1 month ago

Warranty support issues

I reached out to the service to return a product under warranty. Despite their claims of arranging a pickup, I took a day off work but no pickup occurred. Their customer support is incredibly slow. What, 5 DAYS?

Date of experience: Jan 08, 2026

Raife Fisher Guest

3 months ago

Terrible experience!

Terrible experience! I have not received my package after three weeks, no tracking number, and customer service only provides nonsensical responses. I tried calling them multiple times with no answer. I will never purchase from them again; it feels like a scam!

Date of experience: Dec 02, 2025

iSwoze_dmcPVP Guest

3 months ago

Unprofessional customer service experience

I typically don’t write reviews, but this has been one of the most unprofessional customer service experiences I've encountered. After promising to check my order status (which hasn’t shipped for 2 weeks!), they completely stopped responding. I requested a refund, and I hope to receive it.

Date of experience: Dec 02, 2025

Ron Turner Guest

3 months ago

Warning! Zero stars!

Warning! ZERO STARS! DO NOT RISK YOUR MONEY! The courier did not send any notifications and delivered my order to the wrong address! Customer service was not helpful at all! I'm still waiting for a full refund!

Date of experience: Nov 26, 2025

Walter Price Guest

3 months ago

Don't waste your time.

Ordered two items. Money was taken promptly. Predicted delivery was 5 days to the UK. Now, 40 days later, I have no items and customer support is ignoring my inquiries. A company with a great history is ruining its own reputation.

Date of experience: Nov 20, 2025

Theo F. Guest

4 months ago

Never again!

Never again! First, the prices for accessories have skyrocketed. I decided to order one set of tips for $14.95, but shipping was over $16! I will choose a local family-owned store instead of this company!

Date of experience: Oct 16, 2025

DA56 Guest

6 months ago

No response from warranty department

I have received zero responses from the warranty department. It's been nearly 7 weeks since I opened my case. This is the second pair of poles that have broken, and I had no idea there was a warranty on the first set. I've followed up a couple of times but received no replies; terrible service!

Date of experience: Aug 20, 2025

Estelle H. Guest

7 months ago

Great service and hiking poles!

I had an issue with one of my hiking poles from a recent trip and when I inquired about a replacement, they sent me an entire new pair! Excellent customer service and great quality hiking poles. We ended up getting multiple sets for friends and family.