Review Time
This is not a local business. The pricing is in USD instead of CAD. There is no cancellation option available on the website. Although the customer chat is quick, it complicates the cancellation process. I tried to cancel within 12 hours, but they claimed it couldn't be done as my order was already in the lab. They advertise a 100% risk-free policy, stating that returns are accepted within 14 days for a full refund.
This is not a Canadian business. The pricing is displayed in USD, not CAD. The website lacks a cancel order option. While the customer chat is quick to respond, it complicates the cancellation process. I tried to cancel within 12 hours of my order, but they stated it couldn't be canceled because it was already in the lab process. They promote a 100% risk-free policy, promising returns within 14 days for a full refund.
This company is based in the US, specifically in Henderson, Tennessee. When I inquired about why it was called Eyewear Canada while the currency displayed was USD, it was confirmed they are located in Henderson, Tennessee. If you are looking for a Canadian business, this is not the right choice.
I purchased a pair of prescription swim goggles from this site, and they were overpriced for the quality. They leak every time I use them, despite multiple adjustments, rendering them nearly unusable. I also attempted to cancel my order before shipping, but customer service denied my request. Overall, both the product and support were disappointing, and I cannot recommend them.
This company is a scam, posing as Canadian when they are actually based in the US. The glasses I received were of extremely low quality. When I requested a return, they insisted I ship it back to the US at my expense, or they would send another pair if I covered the shipping, but the product isn't worth the shipping cost. Avoid this company.
The worst experience. Believe the one-star reviews. I ordered from Eyewear Canada, canceled within an hour because my credit card was charged by a US company in USD. I received an email confirming the cancellation, but they never refunded my money. I reported them to my credit card company, which refunded me and is now pursuing the seller. This company falsely advertises as Canadian and does not respond to calls or emails.
This is a scam company linked to another US-based business. They operate several brands that falsely present themselves as Canadian. They will take your money, and if you're fortunate, you might receive a low-quality pair of glasses with the incorrect prescription.
My initial online experience for prescription glasses was fantastic. The service provided was superior to typical walk-in stores. They continuously assisted me in finding the right fit for my prescription glasses. They have a solid business model that works well. Keep up the great work!
I ordered safety glasses on October 27, 2023, but did not receive them. After a month, I emailed them, but their response time was poor. The glasses finally arrived on December 21, 2023, and were as ordered. Due to my negative experience, I will not use their service again and advise others against it.
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