Review Time
It’s a total gamble. I got ripped off recently for 160$ -
If you choose this service, cross your fingers and hope you get a good doctor. You pay first and if something goes wrong they will not refund you
Joshua Clayton I paid for the TeleMed online portal visit, which went fairly well. Everything worked out like I wanted it to until it comes time to getting meds. I guess prescription was never sent to the pharmacy by the provider so I waited. I used the portal and wrote all channels necessary needed to get this resolved And nothing has come about yet. I don’t understand why I’m still waiting on the provider to send meds and I don’t know why that the teleporter the company that I used doesn’t have better communication with their doctors and providers, but obviously they don’t so far. This has been a waste of my time and my money that let’s be real. None of us have to be throwing out the window. I’m still going through the proper channels to try to get this resolved as of now nothing good has come about my resolution would be to get my meds sent to my pharmacy so that I can get the meds that I need to do my daily rituals job and task at hand. Thank you.
EDIT: while MedVidi states they have reached out with a goodwill offer, this is absolutely not true. They offered a *50%* refund AFTER I initiated a chargeback, complained to the BBB, left these reviews, AND submitted complaints to applicable state medical boards. Nobody cared about my case at all until I escalated it further than I ever should have had to.No thanks, I’ll wait for the chargeback.*** END EDIT ***Disappointing Experience — Unresponsive Care and No Flexibility for Legitimate Concerns. SKETCHY Chief Medical Officer.This might save some people some time:According to publicly available data, MedVidi’s Chief Medical Officer, (and self proclaimed “futurist” Dr. Laura Purdy has faced formal disciplinary actions in over 20 U.S. states. These include:• Reprimands• License suspensions• Probation and monitoring• License surrender• Restrictions on practiceMy review of MedVidi: Disappointing experience. Unresponsive and zero flexibility.I was genuinely hopeful when I turned to MedVidi for support managing my ADHD. I came to them during a very challenging season in my life: caring full-time for my medically complex child, balancing family responsibilities, and trying to stay afloat with work and school, all while managing severe symptoms.Unfortunately, the care I received did not meet even basic expectations.My initial appointment lasted only ***8 minutes***(See attached photo conformation from my correspondence).I voiced concern about the prescribed medication, requested an alternative, and was ignored. Follow-up attempts were met with generic replies, a strict no-refund policy, and ultimately an offer for another appointment long after I'd already sought better care elsewhere.Perhaps a representative here will be able to clarify: During which minute of my EIGHT minute intake appointment, while I was caring for my son with complex medical needs, was I supposed to research this drug to see if it was a good fit, AND advocate for myself?Throughout this process, I remained respectful and persistent. I documented everything. I made it clear that I wasn’t seeking compensation beyond what I paid, just a fair and human response to a poor clinical experience.Instead, I encountered a company culture that appears to prioritize rigid policy over patient care. Zero-exception refund policies are not a marker of professionalism. They’re a red flag especially when services are unsatisfactory or misaligned with patient needs.After exhausting all support channels, I reached out directly to MedVidi’s executive leadership through LinkedIn and other professional platforms, including their CEO, CTO, CMO, and COO. I have yet to receive any acknowledgment.I will be posting the full transcript of my correspondence with MedVidi’s support team, to ensure transparency for other prospective patients. I sincerely hope management takes this opportunity to reflect and reach out.Until then, I cannot recommend MedVidi, and I urge anyone seeking truly patient-centered mental healthcare to look elsewhere.
Had an issue with my provider and tried reaching out to customer support. I should say, don't bother. Unreceptive, didn't care that my prescription is long term and well documented. They refused to fill without clarification. I've been scheduled with 3 different providers over the last three months as well - no continuity of care. it's like starting over each time. Don't waste your time or money
DO NOT use this!! they took ALL of my information and then took my money. The provider never showed up and when I called it was someone who couldn’t even speak correct English. This is a SCAM despite reveiws. I was truly hopeful I could get the help I needed. I can’t even believe this.
Everything that could have went wrong,did. I was assured up to three different times by the phone consultants that I WILL GET WHAT I NEED. Instead the Dr made me wait till well after 20 mins. I assumed it was to review my history. It was not Completely ignored everything I said unless it was thrown in my face.. I spent the LAST MONEY I HAD FOR THAT VISIT. and he said "WE DONT DO THAT. After everything online and on the web say this is a specialist for Benzos. I'm planning on leaving a negative review as many ties as needed to get this company from hurting more people
Horrible experience! From the doctor himself to actually getting a legit script. To get to the point, Walgreens would not fill it because the doctor does not have a FL address near my zip code, so I said I would transfer to a mom and pop pharmacy that may have guidelines that are less strict, but the doctor has to revise the script to clarify he has a Florida license because he practices in a few states. This is the 4th day since my appointment and I have spoken to “customer service” every day.My provider could not be bothered to revise a script that he messed up, so I just wasted time and money. I paid for a prescription and did not get it nor am I going to wait this long for it. I will write a review on every platform until this is resolved and dispute this with my credit card company if need be.This doctor was pompous and obnoxious. He started by telling me he was in the top 10% of his class and how many thousands of people he “treated”. I told him that I want a really low dose methylphenidate. Just 10mg ER. He kept pushing for higher dosages like 30mg and I said no over and over and that I want to start low and reevaluate next month. He eventually agreed on the 10mg ER once I gave him enough pushback and when I asked for a booster pill for longer days, he said no because he offered me a higher dose and I wouldn’t take it. What does that have anything to do with it? A higher dose does not last longer.He also told me to go off all my current medications such as Nortriptyline (for depression), lamotrigine, mirtazipine (for sleep) and clonazepam (which I only take for sleep). I have extreme sleep anxiety because I wake up at 5:30am and work 12 hour shifts. He said I won’t have depression and will sleep better if I take his recommended dose of Methylphenidate. Have you ever heard of a patient asking for a low dose of a med and being punished for it?Personally, I am a nurse and cannot imagine treating a patient this way. Horrible provider. Horrible company!
everything went well until this weekend when my provider did not show....I have been trying to get in contact because I PAID for the appointment...now they want to reschedule for more $$$....jeeeeze you just get put on hold when you call....what's going on guys?.... update...they fixed everything for me when I finally got through to someone....
Medvidi and EZcare are symbiotic companies. The review will be the same since both are affiliated with each other. Price is high for the service you get. They never sent my prescription to the pharmacy and my script was suppose to be picked up Saturday since I run out of medication that day. Try to get a hold of anybody but no one answers the phone or email but they are quick to contact you when your appointment is near. AND if you try and schedule an appointment before a certain time they call and ask you why you are trying to get more medication before the time frame. Super tedious and painful process. Save yourself the madness. I was trying to save time by doing things online like everyone else but it’s been a headache and now no one is getting back to me. I assume this online telehealth service cares about the patient but whomever sits at the top is looking at us and just counting the money they make on people’s mental health conditions. It should be against the law to treat people this way.
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EZCare Clinic is a trusted leader in online mental health care across the United States. Our mission is to redefine access to quality mental health support by making it affordable, accessible, and stigma-free for everyone.
At EZCare Clinic, our team of licensed and experienced medical professionals provides comprehensive care for ADHD/ADD, anxiety, depression, insomnia,OCD, Emotional Support Animal letters, and weight management.Every treatment plan is personalized to fit your needs, helping you receive the right care and medication without unnecessary delays.
Through our telehealth platform, patients can easily connect with licensed providers, receive evaluations, and get prescriptions—all from the comfort and privacy of home. We offer flexible online appointments and a streamlined process that saves you time and eliminates the long waits typical of traditional clinics.
Choosing EZCare Clinic means choosing a caring, professional team dedicated to your well-being. Our goal is to make reliable, confidential, and high-quality mental health care available to everyone, wherever they are.
EZCare Clinic is part of the MEDvidi network, a trusted provider of online mental health and wellness care across the U.S.See more
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