Review Time
It is a complete disgrace attempting to deal with this company. I have numerous items that I have purchased from this company, Canopies, "instant tables'. table covers etc. basically everyting I use for my business, that EZUP supplies.Unfortunately they do not know the measurments of their products and even though they request payment up front after their product (table covers) do not match in fitting the tables REPEATEDLY they continut to say this time it is correct and I pay only to receive a 45"x 22" table cover for a table advertised as a 4 foot table that is actually 45 3/4 x 22 3/4 Yes those are the actual deminsions for the FOUR FOOT TABLE.
Customer service is ridiculious...they are lazy & lie to your face. Placed an order ..less then 10 hrs later (est, which means they were not in yet) needed to change color. They said no, its on truck already being shipped, yet they wouldnt give a tracking number, said no number till truck leaves..... EVERYONE knows track # is generated by FEDx as soon as SHIPPING LABEL is created....THEY LIED & ARE LAZY. Care about NOTHING BUT $$$$$$, OBV NOT HAPPY CUSTOMERS. Will NEVER BUY AGAIN.... UPDATE!!!!!!!! 9-15-2025....Ez-up figured out how to change the color.... the gray we wanted arrived despite this above incident which tells me they went above & beyond.... Product is top notch & well made.. We have no issues with them, they made good on our order... Thank you EZ-Up.... will delete this incident in a few days. All good
I did a lot of research for a larger tent and decided to go with the EZ-Cub 6.4, along with a Vantage Canopy.From the time of order to delivery was four days with free shipping via FED EX ground.Took me approximately 30 minutes to set up both canopy and tent. It was my first time and did all by myself. Stopped several times to read directions, etc. Once I was done, I was amazed how big it was and how sturdy and strong it was built.
Not a one person ez up. To lift and lock into place is very tight and requires one to push up and one to hold the top piece to engage. If you want it to last and prevent frame from bending or breaking, I would recommend more than one person to set up. Storage bag needs to be slightly bigger, very tight squeeze making it cumbersome to put in case.
Bought an awning. They sent the wrong connectors, but customer service is great and is sending the correct ones. My issue is that the fit of the awning on the awning frame is not correct. It’s all sold together and meant to work together, but doesn’t fit well. They also remove bad reviews from their website. Other people should be aware that the awning fabric doesn’t fit well but they removed the review
Difficult to take down the vantage. It really needs 2 people. Bag is too small, it is a struggle to get the canopy on the bag. If it would just be a couple inches bigger it would be so much better.I ordered my canopy 2 days before it went on 30% off. The company would only honor that sale if it was 24 hours. It hadn’t even shipped yet and they still wouldn’t give me the discount. PR stinks!
Don’t purchase. I own a 10x12’ that needed a replacement canopy. They discontinued the model and do not offer replacement canopy or parts for it.SO NOW IT HAS TO GO INTO A LANDFILL. Because I can’t fix it, sell it or give it away. SO MUCH FOR GREEN BUSINESS 🤷♀️🙄
I bought this, EZUP instant shelter four years ago. We have used it a few times at weekend trade shows but not for the last two years. It sits, folded and covered inside the garage. When I opened it a couple days ago, I see pinholes all throughout the canopy. I bought this unit with the all aluminum frame expecting it to last. I guess that is unreasonable in today's market. Nobody expects their products to last. At the price that I paid for this, I should have at least got a kiss.That's cute, you tell me to provide personal info so that you can help me with this canopy, but you did not provide a link. I emailed EZ-UP but there has been no response there either.As of this writing, EZ-UP has replaced the defective canopy cover. It arrived yesterday via Fedex.I will have to change my rating for the company to a five star. I am happy now!
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An authentic original, E-Z UP is the #1 brand of portable shade structures and accessories worldwide.
We created the pop-up canopy category four decades ago and have a proven track record of innovation and manufacturing expertise with products that continually set the benchmark for quality, durability, and ease of use.
Headquartered in California, E-Z UP serves customers in over 100 countries with a wide range of innovative products built for recreational, professional, and industrial applications. Our iconic pop-up canopies and accessories are essential equipment for outdoor events, activities, and work environments where sun protection and portable branding are needed.
Our mission is to deliver best-in-class products that enable great experiences, enhance comfort and safety, and extend the reach of our customers around the globe.See more
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