failsafeplan.co.uk

4.8
4.8 Based on 21 reviews

The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year....

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Average Rating

4.8

/
5

21 Reviews

5 Star
90%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Christina Stephenson
I had the pleasure of meeting 3 employees due to loss of heating and each team member was incredibly

I had the pleasure of meeting 3 employees due to loss of heating and each team member was incredibly polite and more than happy to explain to me what was going on. Everyone genuinely cared about helping my family home and Mohammed Rahim conducted the final visit and with his expertise he managed to get heat back in my home. They are a credit to the company and I couldn't be happier with their service

5
Date of experience: Feb 12, 2026
Christina Stephenson
Broken boiler

I had the pleasure of meeting 3 employees due to loss of heating and each team member was incredibly polite and more than happy to explain to me what was going on. Everyone genuinely cared about helping my family home and Mohammed Rahim conducted the final visit and with his expertise he managed to get heat back in my home. They are a credit to the company and I couldn't be happier with their service

5
Date of experience: Feb 12, 2026
Derek Wardell
Alex and Gregg did a heat pump service…

Alex and Gregg did a heat pump service for me. Very knowledgeable guys. The y corrected all faults ans balanced the system. First class service!

5
Date of experience: Feb 10, 2026
Grenville  Holdsworth
I had an apprentice

I had an apprentice, Alfie Evan’s and working with him I’ve realised he can be left alone and he is very trustworthy and great at his job. He is very respectful towards customers and has a great work ethic. One of the best apprentices I have ever had.

5
Date of experience: Feb 06, 2026
Alix
Great customer service

Great customer service, especially the young lad. Would definitely recommend this company.

5
Date of experience: Feb 06, 2026
Richard C
Failsafe Plan-Boiler Service

As part of the Failsafe Plan, Grenville carried out our annual boiler service today.As usual, all was done professionally and politely, with no issues identified.Thank you Hewers!

5
Date of experience: Feb 04, 2026
Miss Pears
Heating issues.

After having no heating for over 36 days, Kenny was sent as a lead engineer to find what was the issue was.It was evident that his knowledge and experience as a engineer are second to none and he resolved the issue smoothly. Filling me with confidence that when he left i knew I would have working heating and hot water.A very friendly and polite person, I will 100% be recommending him to anyone that has boiler issues in the future.Thank you so much.

5
Date of experience: Jan 26, 2026
ShadowBash 89
Quick and easy installation and well…

Quick and easy installation and well explained

5
Date of experience: Jan 21, 2026
JAMES MERRIMAN
Helpful

Helpful! Knew what he was doing and got the job done quickly!

5
Date of experience: Jan 20, 2026
Sarah McAbendroth
Our dogs had chewed the cable to our…

Our dogs had chewed the cable to our air source heat pump. Gregg came out and was very efficient and explained everything! We will be using them again in the future and recommending 100%.

5
Date of experience: Jan 12, 2026

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