Name: failsafeplan.co.uk
Telephone: 01452525854
Rating: 4.8

Christina Stephenson Guest

I had the pleasure of meeting 3 employees due to loss of heating and each team member was incredibly

I had the pleasure of meeting 3 employees due to loss of heating and each team member was incredibly polite and more than happy to explain to me what was going on. Everyone genuinely cared about helping my family home and Mohammed Rahim conducted the final visit and with his expertise he managed to get heat back in my home. They are a credit to the company and I couldn't be happier with their service

Date of experience: Feb 12, 2026

Christina Stephenson Guest

2 weeks ago

Broken boiler

I had the pleasure of meeting 3 employees due to loss of heating and each team member was incredibly polite and more than happy to explain to me what was going on. Everyone genuinely cared about helping my family home and Mohammed Rahim conducted the final visit and with his expertise he managed to get heat back in my home. They are a credit to the company and I couldn't be happier with their service

Date of experience: Feb 12, 2026

Derek Wardell Guest

3 weeks ago

Alex and Gregg did a heat pump service…

Alex and Gregg did a heat pump service for me. Very knowledgeable guys. The y corrected all faults ans balanced the system. First class service!

Date of experience: Feb 10, 2026

Grenville Holdsworth Guest

3 weeks ago

I had an apprentice

I had an apprentice, Alfie Evan’s and working with him I’ve realised he can be left alone and he is very trustworthy and great at his job. He is very respectful towards customers and has a great work ethic. One of the best apprentices I have ever had.

Date of experience: Feb 06, 2026

Alix Guest

3 weeks ago

Great customer service

Great customer service, especially the young lad. Would definitely recommend this company.

Date of experience: Feb 06, 2026

Richard C Guest

3 weeks ago

Failsafe Plan-Boiler Service

As part of the Failsafe Plan, Grenville carried out our annual boiler service today.As usual, all was done professionally and politely, with no issues identified.Thank you Hewers!

Date of experience: Feb 04, 2026

Miss Pears Guest

1 month ago

Heating issues.

After having no heating for over 36 days, Kenny was sent as a lead engineer to find what was the issue was.It was evident that his knowledge and experience as a engineer are second to none and he resolved the issue smoothly. Filling me with confidence that when he left i knew I would have working heating and hot water.A very friendly and polite person, I will 100% be recommending him to anyone that has boiler issues in the future.Thank you so much.

Date of experience: Jan 26, 2026

ShadowBash 89 Guest

1 month ago

Quick and easy installation and well…

Quick and easy installation and well explained

Date of experience: Jan 21, 2026

JAMES MERRIMAN Guest

1 month ago

Helpful

Helpful! Knew what he was doing and got the job done quickly!

Date of experience: Jan 20, 2026

Sarah McAbendroth Guest

1 month ago

Our dogs had chewed the cable to our…

Our dogs had chewed the cable to our air source heat pump. Gregg came out and was very efficient and explained everything! We will be using them again in the future and recommending 100%.