farm-direct.com

4.5
4.5 Based on 61 reviews

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct....

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Average Rating

4.5

/
5

61 Reviews

5 Star
76%
4 Star
14%
3 Star
3%
2 Star
2%
1 Star
5%

All Reviews

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Review Time

Rebecca
I had my first order with this company and was mighty impressed. I ordered a large quantity of Suma

I had my first order with this company and was mighty impressed. I ordered a large quantity of Suma tins that are difficult for me to purchase. Much cheaper than purchasing from other online retailers. They were all available and with bb dates of September 2028 but mostly December 2028 so plenty of time to use. I chose an 8am to 2.30pm timeslot and was
updated on the day when the delivery would take place and it was just 10 mins earlier which was fine. The delivery man Farah 004 was most pleasant and he took the box of tins in for me and unpacked them which was very helpful. Extremely happy with the service and so pleased I now have a lot of my favourite tins. Wouldn't hesitate to order again if the need arises for anything in future.

5
Date of experience: Feb 05, 2026
Rebecca
I had my first order with this company and was mighty impressed. I ordered a large quantity of Suma

I had my first order with this company and was mighty impressed. I ordered a large quantity of Suma tins that are difficult for me to purchase. Much cheaper than purchasing from other online retailers. They were all available and with bb dates of September 2028 but mostly December 2028 so plenty of time to use. I chose an 8am to 2.30pm timeslot and was
updated on the day when the delivery would take place and it was just 10 mins earlier which was fine. The delivery man Farah 004 was most pleasant and he took the box of tins in for me and unpacked them which was very helpful. Extremely happy with the service and so pleased I now have a lot of my favourite tins. Wouldn't hesitate to order again if the need arises for anything in future.

5
Date of experience: Jan 29, 2026
Celestia Cook
Long-time customer let down by delivery

I've been a loyal customer for years, but the delivery service has become unacceptable. They send incorrect substitutes without consulting me, my orders are often incomplete, and some vegetables arrive nearly spoiled. I waste time asking for refunds, and they ignore agreed collection times—my family was startled awake by a doorbell at 8am on a Saturday due to their errors, despite my clear request for 10am. Completely unreliable, and I will not be using their service again nor would I recommend it to others.

1
Date of experience: Dec 20, 2025
Marina
Terrible delivery experience

I've been a long-time customer, but their delivery service has been disappointing. They send incorrect substitutes without asking, orders are often missing items, and some produce arrives nearly spoiled. I spend time emailing for refunds, and they ignore scheduled collection times—my family was abruptly woken by a doorbell at 8am on a Saturday due to their mistakes, despite my request for 10am. Completely unreliable—I won't be using their service again and wouldn't recommend it to anyone.

1
Date of experience: Dec 20, 2025
Andrew Walker
Outstanding quality

Outstanding quality, great prices, just a truly excellent service. Forget about supermarket options and buy directly from them!

5
Date of experience: Dec 09, 2025
Incredible variety and quality

Incredible variety of excellent quality products. Highly recommended!

5
Date of experience: Dec 01, 2025
Mariah Wilson
Always on time and courteous

Always on time and very polite.

5
Date of experience: Nov 28, 2025
Margie W.
I really appreciate this service

I really appreciate this service. They offer a fantastic selection, and it feels good to support local farmers more directly. Occasionally, there are issues with items, but they handle them promptly.

5
Date of experience: Nov 28, 2025
Hazel Adams
The delivery team is fantastic

The delivery team is fantastic. The selection and quality of the fruits, vegetables, and meats are very good. I'm not always satisfied with the substitutes provided when something is out of stock.

4
Date of experience: Nov 28, 2025
CC51
Good quality box

Everything in the box was of good quality and well-packaged; however, we wish we had opted for no substitutes for some items. We would definitely order again, and it was great that the owner was open to cash payments. Thank you for a great box.

4
Date of experience: Nov 28, 2025

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