Review Time
Although their products are genuine and they ship very fast unfortunately their customer support is terrible. They take weeks to answer their emails. At the phone they do not have enough information always the same answer: it was transferred to the upper department. I have two payments both of them are not closed. For one I overpaid and they are not able to cross check my information. Terrible gives you the feeling you did something wrong when you didn’t. Never again.
If you are in Switzerland you better do not order from this website, unless you’re 100% certain that you will keep the product. My advice: Do not choose the monthly installments! You pay extra fees AND the second installment is taken only after 10 days after the 1st one. It’s not monthly!! So what’s the point in fact ?The return process does not offer any update on the status which is worrisome !!! The customer service takes 1 week to answer, literally, the refund process is extremely slow, no updates on status, no refund and it has been 3 weeks already and still waiting for a status update! They already took the money! I will never again use this online shop. Swiss Buyer beware!
UPDATE: I changed the rating from 1 to 4 stars because Fashionette addressed the problems very promptly and correctly in just 2 days. They emailed me the return label, offered to match the initial price of the sunglasses (which went back to 260 CHF on their website) and gave a discount voucher on the next purchase.Initial review:I had only ordered 1 pair of sunglasses and they sent the wrong one... ordering and delivery was smooth, but still useless and now I have to waste my time with returns. What's worse, they increased the price of the sunglasses on their website from 260 to 400 CHF so I can't even reorder. They also forgot to include the free return label in my package.
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