Review Time
The bank is incredibly slow. When transferring funds from overseas, it takes over 48 hours to reach your account. This is manageable on regular days, but if you have urgent matters, it becomes problematic. It's not just a one-time issue; this delay occurs consistently.
The bank's processing speed is frustrating. Transferring funds from overseas takes over 48 hours to reach my account. This is manageable on normal days, but in urgent situations, it becomes a major issue. This is not a one-time occurrence; it happens consistently.
If I could rate their customer support, mobile app, and web services with zero stars, I would. Nothing functions properly. If you're overseas, you'll have to travel back to resolve any issues. Their IT team seems inactive, rolling out updates without proper checks. The service is as poor as you can imagine for those abroad. Once you face login issues, it's nearly impossible to fix without an active local SIM. Customers like me are stuck due to login problems.
My experience with the bank has been utterly disappointing! I made a payment on 04-03-2025 that was immediately deducted, but as of 19-03-2025, I still haven't received the funds back. I've contacted customer service multiple times, but all I get is that 'the investigation is ongoing.' Such a long delay reflects sheer incompetence! Neither customer support is helpful nor are the bank's systems reliable. I've incurred significant losses, and this entire experience has been far more frustrating than I could have imagined. I strongly recommend staying away from this bank if you care about your hard-earned money!
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