Review Time
I'm trying to cancel my insurance because I don't live in the country anymore and still no answer since November. I'm still being debited and when I send emails to the person who issued the contract I'm told that everything is in order.I wouldn't recommend this insurance at all.What's more, I've often been refused in hospitals because the doctors don't work with this mutual insurance company. For 132 euros a month, it's not normal.
A very simple task - to update my address - has been unnecessarily painful.I phoned Fidelidade and eventually got through (more by luck) to someone who spoke English only to be told another person who speaks English from the relevant department would need to call me back. A week later somebody called and I told them I need to update the correspondence address (insurance address remains the same). The polite gent told me he could not do this over the phone but I could do it in one of their offices. I went to their Ansiao office and lady advised she also could not update the address but would assist me to create an account to login and then I could make the request (even by creating an account you cannot update data). We went through that process and I showed her all my relevant documents. About 3 weeks later I could see online that a letter had been sent out to my old address in UK. I sent message on their system to query this and another 2 weeks later got reply saying I need to forward my identity documents to Fidilidade before data can be changed - even though request was made from a verified login/account. What a palava !I am concerned that if it's that difficult to update a correspondence address how difficult it might be in event of my death and my wife is trying to sort insurance...
The least helpful insurance company I have ever encountered. 0 help with flooding or even sending someone to my house to assess damages. I have waited months for the most basic of services. Their employees are completely incompetent.
Absolutely ineffective for English speakers. All I needed was a prescription for antifungal medicine. The doc in the video call refused and wanted me to do the bloodwork first. But she wouldn't tell me where I can get that done. Phone lines are always busy. Waiting time in forever. No voice menus in English. Callback requested are fullfilled in time which are not convenient to me. Cancelling my subscription.
Don’t use it!! Once you pay … nothing happens I’ve been trying to have an ultrasound for a month …. To check if I have cancer or not!!!! (Multicare doctor suggested). I’ve been calling more than 30 places to make an appointment and keeps saying call beginning of the month. I was on the phone ALL DAY yesterday and now I’ve to call at the beginning of July. Same priority than Saude, and nobody helps you to make an appointment
Hello , this insurance should be avoided, They are not what it seems and very expats unfriendly . Once you paid don t expect anything , they only speak english BEFORE you paid . After that you better speak fluent Portuguese. Understand well that if you break down in Germany ….. No German roadhelp service wants to help because they never see their money and therefor will ask cash payment !Their helpdesk is in Switserland not even in Germany. If you are disabled / handicap don t expect any sympathy , instead insults at the telephone from their assistance department are normal .Better call Adac instead , at least you will get some help the same day . Read very well your polis because almost nothing is covered abroad , not even if you pay for the most expensive and extended insurance.They are the European greatest experts in finding excuses to never pay. Also understand that they can an never will give you polis in your language ! And they know verywell why .Lt. Col. Deroep Patrick
I got hit by a car in the back and fidelidade claims it's my fault. The car behind me was changing lanes at the same time as me and they say I changed lanes without warning even though I signaled and the car was 90% on the other lane. The police came and I wrote a report, they say they have proof because of the police report which was based on all drivers. I went to the police to review the report and they corrected it based on what I said. Now fidelidade doesn't answer me and assume the responsability. I have done what they told me and the support they gave me was always the same generic phrase, if you don't agree with us you can go to court. Besides I have checked with other insurances and the amount of investigation into my case was almost null. Other drivers get called to relate the accident and check the car and everything which was not done with me. This insurance has no respect for it's clients. Answers take ages and I am still waiting today for an answer for a few weeks now. And there are more things that happened that I am not writing at this moment but believe me, for a company this big I wasn't expecting such a bad job. Really shameful what they do.
Another highly corrupt Portuguese company with excessively high premiums - admittedly, the most expensive in the insurance market. My experience is that they'll provide you with no support whatsoever in addressing claims that may arise during the insurance coverage period. In fact, one of their 'buddy transporters' has scratched my vehicle whilst transporting it to a body shop near Coimbra with 'Fidelidade' failing to own up to their responsibility of covering for the damages caused to the vehicle. A 'jobs for boys' insurer with no care for their customers.
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