finelliclothing.com

3.4
3.4 Based on 9 reviews

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Average Rating

3.4

/
5

9 Reviews

5 Star
60%
4 Star
0%
3 Star
0%
2 Star
20%
1 Star
20%

All Reviews

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Review Time

Excellent support!

Excellent support!
After making a purchase on the online platform, I noticed that I had mistakenly entered my address. I reached out to the support team and got a prompt reply. The problem was fixed immediately, and my item arrived within two days. The jacket I received is of high quality, and I’m very satisfied with my order. Thanks to the team!

5
Date of experience: Dec 17, 2025
Its_Darki
Excellent support!

Excellent support! After I placed an order in the online shop, I noticed I had entered my address incorrectly. I reached out to the support team and received a prompt reply. The issue was resolved immediately, and my item arrived within two days. The jacket I purchased is of high quality, and I’m very satisfied with my order. Thank you to the team!

5
Date of experience: Dec 15, 2025
Ford P.
Wonderful experience

Wonderful customer service; I was very happy with my experience.

5
Date of experience: Nov 25, 2025
Exceptional service!

Exceptional service! The customer support was genuinely friendly, attentive, and quick to assist with everything I needed. The entire experience felt seamless and welcoming from beginning to end. I will certainly return!

5
Date of experience: Nov 21, 2025
Ealdwulf
Be prepared for delays

Initially, they were very helpful via social media, but after placing my order, I didn’t hear anything for nearly three weeks. The only update I received was an order confirmation. I reached out three times before getting a response. Now, it’s been email after email with promises that my order will ship soon, but that was a week ago.

2
Date of experience: Aug 13, 2025
Randolph
Disappointing quality

I purchased a T-shirt for €89. The silver studs fell off after just three days, and cracks are appearing in the white star on the front. It was advertised as good quality, but I don’t see that.

2
Date of experience: Aug 10, 2025
Reggie Howard
Incredibly helpful staff

The staff were incredibly helpful in-store and provided excellent recommendations. I purchased a leather jacket. Outstanding quality.

5
Date of experience: Jun 19, 2025
ES19
Order never arrived

I have been waiting for my order to ship for about three weeks now. The only communication I received was an order confirmation and a successful payment notice. I have tried to contact the team multiple times, but no one responds. This is the worst customer service I have ever encountered. I doubt my order will ever arrive.

1
Date of experience: Jun 06, 2025
Cara Morris
Great experience

I ordered a zip-up hoodie, and it arrived very quickly. The quality is excellent, and I would recommend it.

5
Date of experience: Jan 08, 2025
Terrible customer service

I have experienced the worst customer service ever. I bought an item that did not match the pictures, and the print quality on the shirt was poor. When I returned the item, I had to send eight emails before I could receive my gift card; a refund was not an option. They didn’t respond to any emails until the eighth one. I will NEVER order from this company again.

1
Date of experience: Nov 01, 2024

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