firmusenergy.co.uk

4.9
4.9 Based on 141 reviews

firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

141 Reviews

5 Star
95%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
1%

All Reviews

Filter Reviews

Review Time

glynne
One of their salespeople came to my property while I was at work, and lied to my partner to secure a

One of their salespeople came to my property while I was at work, and lied to my partner to secure a sale. They told her they knew what rate we were on, and the rate they gave was nowhere near correct. It was over a penny higher than what we're actually on. He used this made-up rate to convince my partner that their deal was worth it, but it was complete nonsense. They should be more careful of who they hire in their sales teams, because it reflects badly on the company as a whole. To their credit, they cancelled promptly on me contacting them, but if I did want to use the company, I'd certainly be wary now.

1
Date of experience: Feb 10, 2026
Regina
Excellent transition experience

Our transition to a new provider was extremely positive. The representative was very professional and easy to communicate with over the phone, clearly explaining each step of the process and what was required from us. Many thanks to the representative!

5
Date of experience: Dec 03, 2025
Chucky
Simple switchover process

The switchover process was straightforward, and the representative clearly outlined the available offers.

5
Date of experience: Dec 03, 2025
Zoe Wilson
Switching gas providers made easy

The representative made multiple attempts to connect after I expressed interest in a new deal. The process was smooth, and they were accommodating in handling the switch to deal with my husband since the previous account was under his name. Very quick, efficient, and effective service—thank you!

5
Date of experience: Dec 03, 2025
Killworld
Effortless switchover

The representative was fantastic. Very easy to understand and extremely helpful. The switchover was a breeze thanks to their assistance. A genuinely pleasant person to converse with.

5
Date of experience: Dec 03, 2025
Lillie Kelly
Great communication

Excellent communication throughout the process—very polite and helpful.

5
Date of experience: Dec 03, 2025
Rogers Barnes
Helpful guidance

Provided informative guidance and walked me through the entire switchover process.

5
Date of experience: Dec 03, 2025
Cyrus Patterson
Fast and efficient service

Impressive speed, efficiency, and a personal touch.

5
Date of experience: Dec 03, 2025
debbies_mailyahoo.co.uk
Damien was a delight to speak to

Damien was a delight to speak to . Great representative for his company.

5
Date of experience: Dec 02, 2025
Adele
Friendly and professional assistance

A very well-mannered and friendly representative addressed my issue directly, and I am truly grateful for the help—thank you so much!

5
Date of experience: Dec 02, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More