Review Time
Every time I email or ring up, I get the answer. The politeness of the staff are fantastic when I ring I normally get the same person they answer. Hello with my name. Glad I took the time to do my research and pick this company. Mohammed is really good.
I contacted sunsave unsure about what they could offer us. Obed in sales knew the product and service inside out and could confidently outline the savings, and benefits making the decision to go ahead easy. Mo, out installation managers communication has been impeccable, he has assisted us through every step of our installation, up through to getting our export tariff set up.
The Installation guys at HeronElec were two of the most polite and competent people we could have asked for, they professionally got the job done with minimal disturbance and kept everything tidy and presentable.
The whole experience has been fantastic from start to finish and I would highly recommend to anyone who is interested in saving money and doing their bit for the environment.
I have to be truthful: the initial sales pitch was impressive. However, everything that followed has been quite disappointing. The installation took two months longer than initially planned. The technical expertise demonstrated by the team has also raised concerns. I was sold a solar system for £21,000 under the impression it would be a 12kW setup. After waiting five and a half months for installation, I was informed that the National Grid would not approve the 7.2kW system and would only accept 3.2kW. This is crucial information that should have been confirmed by the company before the sale. Their calculations regarding my potential energy buy/sell situation now make no sense. I was promised compensation, yet despite multiple follow-up emails and several phone calls, nothing has transpired. At this point, I have paid £150 monthly — totaling £450 — to the service with nothing to show for it, and my electricity bills remain unchanged. ————-
Update 5/12/2025
Thank you for your prompt response! I apologize for leaving this negative feedback as we are quite unhappy and out of pocket! I hope your promised compensation will help mitigate our losses and not exacerbate the issues caused by the service.
I recently had discussions with a representative regarding a potential solar panel installation, and I must say, the service was outstanding. From the beginning, the representative was highly professional, knowledgeable, and supportive throughout the pricing and consultation process. Their communication was clear and timely, and they went above and beyond to ensure I had all the information needed to make an informed decision. Although we chose not to proceed, the professionalism and dedication truly stood out. Their customer-focused approach was remarkable, and I believe their work deserves recognition. Thank you for making the experience so positive.
From the initial inquiry call through to the clear explanation of benefits and procedures, working with the team has been a pleasure. The installation went smoothly, and the system operates as described. I completely recommend this service!
Just completed the installation process. It was a very straightforward experience, and the support from the team was fantastic throughout. They were easily reachable and helpful with any questions. I highly recommend this service for anyone looking for a manageable solar installation. They even accommodated a last-minute request for an EV charger, which they handled exceptionally well.
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