Name: fishpond.com.au
Telephone: 000000000
Rating: 3.7

Louella Lewis Guest

Happy to share my thoughts.

I just realized I needed to provide feedback. I can't recall the specific product, but I can confidently say that my experiences with the service have always been positive.

Date of experience: Jan 17, 2026

Cardew Bell Guest

1 month ago

Extremely poor customer service.

I will not be using this service again. I ordered a book, and my order page indicated it would take at least two weeks. Another seller claimed they could deliver it in two days. I canceled my order and they deducted over $5 from my refund. Never again!

Date of experience: Jan 14, 2026

Arda Powell Guest

4 months ago

Will not purchase from them again.

Initially, I received a damaged item, and I couldn't return it because the return label wasn't accepted by the postal service. Their online return system now states that I have already returned the item. As a long-time customer, I'm very dissatisfied with this service. They sent me a damaged book and made the return process incredibly difficult. They finally offered a refund after I returned it, but deducted the postage. I won't be buying from them again.

Date of experience: Oct 20, 2025

Poe B. Guest

5 months ago

Reliable service.

Good service; every book I've purchased has been delivered without any problems...

Date of experience: Oct 01, 2025

Alistair Turner Guest

5 months ago

I enjoy the book selection.

I appreciate the variety of books available. I've been ordering one book each month, and so far, I haven't encountered any issues with this marketplace.

Date of experience: Sep 14, 2025

Wade Brown Guest

6 months ago

At best, subpar service.

I ordered two books on July 16, and the website suggested they were available. I had a good experience with this service years ago, so I'm surprised that I still haven't received the books (August 28). One is seemingly unavailable, while another order has been placed for September. Communication with this company has been very challenging. I won't be using them again.

Date of experience: Aug 28, 2025

Frankie Lewis Guest

6 months ago

Consistently delivers great value.

This service consistently provides the products I need along with excellent value. Their competitive pricing, especially regarding shipping, is commendable and much appreciated.

Date of experience: Aug 07, 2025

Graham Morgan Guest

7 months ago

Deceptive practices and legal violations.

This service consistently misrepresents or obscures product details. They advertise items without disclosing they are second-hand until after an order is placed, then refuse returns or cancellations without a fee. Furthermore, when they claim items ship from a local warehouse, it is misleading; they actually ship after receiving them from overseas, leading to significant delays. I've been waiting nearly a month for an item that was supposed to ship locally, and the only advice I receive is to contact the seller, who provides no updates. They are slow, deceptive, and often infringe upon statutory rights under consumer laws. I've given them two chances, and the experience has been consistently disappointing. Buyer beware.

Date of experience: Jul 10, 2025

Eva P. Guest

8 months ago

Delivery took some time, but it arrived.

It took a little while to be delivered, but at least we received it.

Date of experience: Jun 30, 2025

rkt30800 Guest

8 months ago

Delivery delays; unclear responsibility.

I'm unsure whether the delay was due to this service or their supplier, but I didn't expect a 6-8 week wait for delivery. I always had the option to cancel my order, and I’m glad I have now received it.