Review Time
I am extremely disappointed! I purchased a jacket for a hiking trip in late September. It fit well, looked stylish, and felt warm and cozy, so I stored it until needed. Imagine my shock when it tore on the second day of my trip in rural Ecuador after merely brushing against a twig on a trail. Insulation spilled out everywhere, and I had to tape it for the rest of the trip. I've owned jackets lasting over a decade, so for this to happen in just 2 days is hard to believe. I've requested a replacement or refund, as I find this durability unacceptable. Perhaps these jackets aren't designed for outdoor activities?
I am very disappointed! I bought a jacket in preparation for an upcoming hiking trip in late September. It fit well, looked nice, and felt warm and cozy, so I stored it until I needed it. Imagine my dismay last week when it ripped on the second day of my trip in rural Ecuador, after just brushing against a twig on a trail. Insulation spilled out everywhere, and I had to tape it up for the rest of the trip. I have had jackets last over a decade before, so for this to happen within 2 days seems unbelievable. I have requested a replacement or refund, as I don't find this level of durability acceptable. Maybe these jackets aren't meant for outdoor use?
Very lightweight yet sturdy, and it fits the tent perfectly. The material feels high-quality and provides excellent protection against moisture and rough ground. Easy to pack and barely adds any weight. Highly recommended for anyone looking to extend the life of their tent.
Very disappointing experience with customer service – slow handling, no updates, and no compensation. I ordered a waterproof jacket on October 2nd. After hearing nothing for two weeks – no tracking updates or shipping confirmation – I reached out on October 16th. Only on October 20th did they inform me that the item hadn't even been shipped yet. Eighteen days had passed without any acknowledgment of the issue. They promised to send it on October 22nd, but five days later, there were still no updates or tracking information. After my third inquiry, I was simply told to 'be patient.' Another two weeks went by without progress. On November 11th, I contacted them again, and only then did they start an investigation with the courier. By November 17th, it was clear the package was lost. They refunded the order without consulting me and offered no alternative solution. I had been waiting for over six weeks, and the lack of responsibility taken was frustrating. When I pointed this out, I was told to place a new order and 'hope it would arrive.' Eventually, I ordered a similar jacket myself – only €20 more expensive – but they didn’t offer any compensation after such a long and frustrating process. Overall, a very disappointing experience with no proactive communication or customer care.
Claim your business profile now and gain access to all features and respond to customer reviews.
Inspired by the Nordic mindset to enjoy the outdoors whatever the weather. Mountaineers, hikers, climbers, adventurers. #BeyondBoundaries
