Review Time
Horrible customer service. Been using floatme fir a long time and this week was different. I did a float and it never went to my account. I told them, they replied and ghosted me. They expect me to pay for the float but they never gave me money in the first place!
I was a loyal customer and had done nothing wrong. Suddenly, I received a message saying: “Your account has been terminated due to unusual activity related to a payment. Our system detected that many payments were stopped or returned to your bank account.” The only change was that I received a new debit card in the mail. AVOID THIS SERVICE! It feels like a complete scam. They accept your payment and then deactivate your account without any prior warning.
I was a loyal customer and hadn't done anything wrong. They are deceiving people. Suddenly, I received a message stating: “Your account has been terminated due to unusual activity related to a payment. Our system detected that many payments were stopped or returned to your bank account.” The only change was that I received a new debit card. AVOID THIS SERVICE! It's a scam. They take your payment and then deactivate your account without any questions.
The customer service is extremely poor. When I attempted to contact them with questions, they promised to respond within three working days. I sent messages twice asking for answers, but never received a reply. The only time they responded was when I requested to close my account. Ironically, they had the nerve to ask me to rate the support I received, despite never having answered my queries. This is frustrating; you should avoid this place as it wastes both your time and money.
I had been using this service for a while without issues. I borrowed $50 and paid it back on payday. After switching banks due to a disagreement with my previous one, I provided all the new bank and debit card information. They took my subscription fee of $4.99 but did not provide the service. What?! I pay to borrow a small amount of money, not just to give you money for nothing. They need to either provide the service or refund me! It feels like a complete scam; be cautious.
They should wait until you are approved before charging for the subscription. I downloaded the app hoping for a little help until my next paycheck. With only $10 left, I was promised $80 and willingly paid the $4.99 fee, only to find out I wasn’t approved for the cash advance. Now I'm short $5. I’m fine with not being approved, but the company should at least refund the fee or wait until after approval.
This is the worst cash advance service available. They collect your bank information and charge a membership fee, only to deny you a cash advance after taking your money. Please avoid these scammers. The worst part is that I can't unlink my account from the app, which makes me very uneasy. If any money is taken, I will contact law enforcement.
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When life gets in your face, FloatMe has your back. Whether you need to avoid overdraft fees, grab groceries, get gas, or pay bills, you can request Floats instantly from your new BFF (Best Financial Friend).
Request Floats up to $50* cash from FloatMe when you need it most. All you have to do is download the app today to get started.
No credit checks.
No hidden fees.
No interest.
Start your 7-day free app trial** now, and you can access all the tools FloatMe offers every member.
After your trial is over, it is $1.99/month.
It only takes two minutes to sign up. When you do, you will get you access to great features like:
FLOATS
When you need cash quickly, we’ve got you covered. To start, you can request a Float and you can expedite the transfer with an Instant Float for $4. It can help you when those curveballs life likes to throw. Just pay us back when you get paid.
LOW BALANCE ALERTS
Know where your bank balance is at all times. With low balance alerts, we’ll let you know when your funds are getting low, to help you avoid those pesky overdraft fees.
SIDE GIGS
Need to earn a little extra cash? FloatMe’s partners offer up easy ways to earn a little bit of extra money to help meet your budget goals.
SPENDING INSIGHTS
How do you spend your money? Would you make different budgeting decisions if you could easily see where it went? The FloatMe app shows you where you spend money, to help you make smarter choices.
OVER 10,000+ FINANCIAL INSTITUTIONS
FloatMe uses Plaid to securely connect your bank accounts with 256-bit bank-level security to keep your information and money safe. Plaid seamlessly works with companies like Bank of America, Wells Fargo, Chase, Navy Federal Credit Union, USAA, and many more. While there are thousands of banks FloatMe connects to via Plaid, we do not support prepaid cards or Chime and Varo accounts.
ABOUT US
Since launching in early 2020, we’ve been helping members better understand their spending habits, avoid overdraft fees or cover life’s little unplanned expenses with Floats and so much more. We know that navigating budgets and finances can be daunting and that's why as our members' BFF (Best Financial Friend), our mission is clear: help advance financial prosperity for everyone.
Questions? You can contact us through our support portal here.
*Terms and conditions apply. Visit floatme.com for more.
**Any free trials are valid for new subscribers only. While you won't be charged for your free trial, you'll be upgraded to a paid membership plan automatically at the end of the trial period. For help turning off your FloatMe membership renewal, go to Cancel Your FloatMe Membership.See more
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