Review Time
Highly recommend! I was impressed from the get-go with Floors of Stone because of how well they presented their sample pack. After ordering countless samples from various companies, some of which turned up broke with no note to say which company it was from, I was blown away by the quality and care taken by Floors of Stone to present such a helpful and well-packaged sample pack. Their customer service is fantastic. Molly was incredibly helpful throughout via email and brought my vision to life. I’m so overjoyed with my terracotta floor in my kitchen and it’s the first thing people mention when they come in. It’s definitely the star of the show!
Really good personalised service. You can call them and ask knowledgeable staff about the tiles you like. I ordered the beautiful checkerboard flooring which arrived safely, a member of staff called me same day to check the order was satisfactory. Then when we were let down for the wall tiles delivery by a big warehouse company on the week of fitting I ordered alternatives from Floors of Stone as they do an express delivery. The tiles were much better quality than the ones I’d chosen elsewhere according to the tiler for only a small price increase. You do pay for delivery but it is an excellent service in my experience. Our new bathroom looks really luxurious even though it’s just a normal small bathroom the tiles have done wonders.
From request to quote to delivery Liams customer service was excellent. I over ordered on tiles and he also made that process really simple down to directions to site to return them and having Tom the yard manager waiting to offload quickly. The tiles arrived undamaged and are really good quality - on one breakage when laying 48sqm.
Really good personalised service. You can call them and ask knowledgeable staff about the tiles you like. I ordered the beautiful checkerboard flooring which arrived safely, a member of staff called me same day to check the order was satisfactory. Then when we were let down for the wall tiles delivery by a big warehouse company on the week of fitting I ordered alternatives from Floors of Stone as they do an express delivery. The tiles were much better quality than the ones I’d chosen elsewhere according to the tiler for only a small price increase. You do pay for delivery but it is an excellent service in my experience. Our new bathroom looks really luxurious even though it’s just a normal small bathroom the tiles have done wonders.
Really great customer service and efficient delivery. I liaised with Molly mainly and she was so helpful and friendly. Can't recommend them enough, this is the second time we've ordered with Floors of Stone & Molly so I have no doubt these tiles will be just as amazing as the first.
This is my fourth order from Floors of Stone and the customer service from Max has been exceptional, he has been prompt and professional with all of our queries and quotations. The quality of the products from Floors of Stone is brilliant, it has transformed our house and garden- I recommend them to all our friends and family and will definitely be using them again.
Exceptional customer service from floors of stone, in particular Daisy. She was fantastic, very friendly, extremely helpful and nothing was too much trouble. Unfortunately in the end the tiles I purchased were not quite right for the space intended, due to the size and not quality. Daisy made this process as stress free as possible and communicated throughout to keep me informed of what the process was with the haulers and returning the tiles, keeping me informed at every stage. Great service!
Fabulous experience with Floors of Stone and STUNNING tiles - very reasonably priced. Ellie took care of us from the moment we enquired - getting back to us quickly, ensuring we had everything we needed (adhesive, grout) and making sure they were delivered on a date that worked for us. The tiles are laid now and they are top quality. Everyone who has seen them has commented on them. They’re my favourite part of our renovation (alongside our underfloor heating!) and have decided to continue the tiling into other rooms. My husband is a ground worker and will for sure be using them again on his future projects (including our garden when it’s time!) Thank you again, especially to Ellie!
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Floors of Stone have been selling high quality stone flooring since 2007, supplying affordable natural stone kitchen tiles to our sister company deVOL Kitchens, established in 1989. We are now a leading supplier of natural stone, porcelain, terracotta and reclaimed tiles, along with our own range of wood flooring.
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