focallure.com

2.5
2.5 Based on 23 reviews

These years, FOCALLURE has focused on eyeshadow palettes, lipsticks, eyebrows, highlights, concealers, and other cosmetics. "Beauty is not luxury", insist on cruelty-free....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.5

/
5

23 Reviews

5 Star
30%
4 Star
4%
3 Star
4%
2 Star
9%
1 Star
52%

All Reviews

Filter Reviews

Review Time

Valerie Weitz
Never got my order

Never got my order. It says was delivered but I'm honestly not sure even to properly read the tracking. Wrote them an email and never heard back. Won't be ordering from them again nor anyone who ships from China. Lesson learned.

1
Date of experience: Apr 17, 2025
Tanya Bugg
I can not speak for others experiences…

I can not speak for others experiences but as for my own it arrived quickly was all packaged well and exactly what id ordered , No issues at all

5
Date of experience: Nov 19, 2024
Ash
Paid but no cosmetics arrived

My order went to a wrong address lve emailed them around 7 times no reply back after initially sending order number and shipping number, they took my money though No cosmetics were delivered to me ...buyers beware!!

1
Date of experience: Sep 24, 2024
Tanya
Great customer service

I ordered my Focallure lip crayons and a few other items. When they arrived they were melted and broken. I wrote to the company and they were very quick to respond. They replaced all of the lip crayons and were fantastic about it. The colours are great. I bought the package of 6 shades and discovered two colours I had not thought about wearing before. They are now my favs.

5
Date of experience: Aug 12, 2024
Kelly Lynn Smith
Gorgeous Lipstick!!

Placed my first order on May 4 for one PK02 SOUR SUGAR. I was somewhat skeptical, so just ordered the one. Paid via PayPal. Arrived to the USA in 10 days. Beautiful Packaging, Quality Lipstick (especially for the price) that stays ON!! The Sour Sugar Color is absolutely GORGEOUS! Placed another order for 3 more (wanted one for my purse, a spare and one for a gift), and again everything was lovely and once again very fast arrival in 10 days. Very nice to get the discount on 3+ and FREE Shipping. I'm currently waiting on my 3rd order as I wanted to try even more colors! Highly Recommend!!

5
Date of experience: May 04, 2024
Ashlee Bowen
Unwarranted spam emails

I had an item in my cart however never proceeded with actually purchasing it and only completed half the details as I changed my mind. I have received numerous emails even though I never signed up for them and these emails continue even after "unsubscribing". Steer clear.

1
Date of experience: Apr 01, 2024
Lauren
Never received order

Never received order. Customer service will not respond to emails. Don’t buy from this company

1
Date of experience: Feb 22, 2024
Emily Harris
I’ve ordered from the companyx now…

I’ve ordered from the company 3 x now and order has always arrived promptly and in perfect condition. I love the lip crayons which I have repurchased as well as eye crayons. Would highly recommend. I was also delighted with my 6 free lip liners that I received with my last order. Really can’t fault

5
Date of experience: Feb 10, 2024
Annabelle
Be sure to respond to the confirmation Email!!!

I ordered 3 colour shifting all-over face fluid pigment in January 2024 and all three arrived as advertised in the same month! The fact that so many people say it’s a scam made me really want to write this to say it’s not, you need to respond to the order email to confirm your shipping details before they send it!The colour shifting shades I received genuinely do look like their listing and I’m so excited to try them!

5
Date of experience: Jan 15, 2024
Vytautas V.
The eyeshadow came shattered in pieces, average quality liquid lipstick

The eyeshadow came shattered in pieces. Slow shipping. Colours are not exact like in pictures. All over face pigment is sticky.Glam metal liquid lipstick does stay even for 20 minutes if you speak (if not posing for pictures), if you double the amount of it, it is falling of lips in pieces after some time.Not good for real life, party, events...

2
Date of experience: Dec 28, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • These years, FOCALLURE has focused on eyeshadow palettes, lipsticks, eyebrows, highlights, concealers, and other cosmetics. "Beauty is not luxury", insist on cruelty-free.

  • language http://focallure.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More