Review Time
I ordered a custom hoodie from this service before the holidays. It took more than three weeks to arrive, and the quality is disappointing. The material is very flimsy, and the stitching is poorly done. The name stitched beneath the image was also hard to read. I strongly advise against using this service! Businesses like this should not be allowed to operate.
I got this adorable hoodie for my mom for Christmas, and it turned out to be decent. The cat's face was well done, but the dog's faces on the shirt seemed a bit off. I realize now that I sent in messy pictures of my dogs, hoping they would enhance them. I reached out to the support team with a complaint and requested an exchange. They agreed but asked me to cover the shipping costs, which exceeded my budget. Instead, they offered a 20% refund for the return, but I declined, deciding it was better to keep it. They then proposed a refund without requiring a return, despite my repeated affirmations that I would keep it. I truly appreciated their commitment to customer satisfaction over profit, although the $12 refund felt small compared to the $60 I paid. I’ve seen some negative reviews here, which surprised me. Many complained about delays in delivery, and I experienced that too—it took 16 days for my order to arrive. However, the product and the concept of this company are impressive, and I think those negative reviews overlook that. Just make sure to order well in advance; last-minute shopping isn't ideal anyway.
I purchased a charming hoodie for my mom as a Christmas gift, and it turned out decent. The cat's face was well done, but the dog's faces on the shirt seemed a bit off. I take responsibility for sending in unclear pictures of my dogs, thinking they would enhance them. I reached out to the support team with a complaint and requested an exchange. They agreed but asked me to cover the shipping, which exceeded my budget. They then proposed a 20% refund for a return, which I declined, realizing it was fine to keep it. I informed them of my decision, and to my surprise, they offered a refund without needing the item back. Even though I kept insisting I would retain it, they genuinely aimed to ensure my satisfaction rather than just focusing on profit. I appreciated their commitment, even though the refund was only $12 out of the $60 I spent. I've seen many negative reviews here, which are surprising. Many complain about delayed packages, which I also experienced; mine took 16 days to arrive. However, the product and the concept of this company are commendable, and I think the negative feedback overlooks that. It's best to order your items well in advance; last-minute shopping is never wise.
I wish I had read these reviews before placing my order. I opted for express shipping for a birthday gift for my partner, and it still hasn't arrived. I'm anxious about whether it will resemble our dog at all. It's frustrating that such unreliable stores are allowed to operate despite the feedback. I'm now starting the process to file a complaint.
I wish I had checked reviews before ordering. I haven't received any tracking information, and despite emailing them three times, I've gotten no response. I'm worried after seeing all the negative feedback that my order won't arrive and I won't get a refund. I was in dire need of this item for my dog, and now it seems I've lost my money.
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