Name: hbtowershop.com
Telephone: +15022094567
Rating: 4.3

PATRICIA DUKES Guest

This is my 2nd hb tower ladder

This is my 2nd hb tower ladder. I have the 3 step we wanted a 5 step. Opened and inspected the Entire box- NO HARDWARE/SCREWS TO ATTACH THE HANDLES OR TRAY. I CALLED THEM ALL DAY- BUSY SIGNAL, 2 EMAILS. BAD CUSTOMER SERVICE AND BAD PACKAGING THAT LEFT OUT HARDWARE. I HONESTLY CANNOT RECOMMEND THIS COMPANY ANYMORE

Date of experience: Jan 03, 2025

William H Gibbs Jr Guest

1 year ago

In need of a U. S. Barcode....

I just received my dark green 2 step ladder SKU:KQ0002-GR and to my chagrin the barcode is Chinese! I need the United States barcode because I have to register the item with the National Consumer Panel.The item was purchased from Amazon. By the way I am pleased with my purchase. Would you please supply me with the barcode for the U. S. I received my purchase today 04/16/2024

Date of experience: Apr 16, 2024

Charlie Meyersohn Guest

2 years ago

Great ladder and customer experience.

They replaced my ladder immediately when I showed it had a slight problem. Customer support is great. I used both the Amazon messaging app within amazon.com - go into the order details and request to contact merchant, it'll open up a chat window. Also, if you didn't use Amazon to purchase, you can reach out to contact AT hbtower.us . Great new ladder they sent, no questions asked they just sent it after I showed a pic of the broken part.

Date of experience: Feb 05, 2024

Not happening Guest

2 years ago

I made a purchase of a 5 step ladder

I made a purchase of a 5 step ladder. It’s missing a part. It’s literally impossible to get a hold of customer support. I like the ladder. Would rather have the part than to send it back. Why is it impossible to find customer service!

Date of experience: Dec 07, 2023

William Patterson Guest

2 years ago

Terrible experience

Ordered screw parts twice and still haven’t received them. Website, message system and phones don’t work. Terrible experience!

Date of experience: Oct 09, 2023

Dave Enyart Guest

2 years ago

Pathetic and Non-existent Customer Service

I have requested to return the ladder due to it being too heavy for me to handle. I had shoulder replacement surgery two months ago which prevents me from using the ladder. I did receive one reply early on and they claimed that it is NOT too heavy and I need to try harder.They have ignored two previous emails from me and and FaceBook Messenger inquiries. Stay away from this company. I suspect they are out of business.

Date of experience: Jul 03, 2023

Rick Watkins Guest

2 years ago

Quality and and ease of use.

The ladder appears to be made of quality material. It was fairly easy to assemble (20 minutes) and stores in my garage closet. My only issue was during shipping the padding on the rails was a bit damaged.

Date of experience: Jun 06, 2023

James Hodges Guest

2 years ago

Great Ladder

The ladder is a great ladder. The delivery was close to the expected delivery date given. This is the best step ladder that I have ever seen and used.