hbtowershop.com

4.3
4.3 Based on 80 reviews

HBTowershop.com is a great online Ladders and Home Improvement store. We've been distributing high-quality and affordable products since 2015. At HBTowershop.com, we strive to provide our customers with Safe, Quality, and Durable products. Company Info ...

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Average Rating

4.3

/
5

80 Reviews

5 Star
70%
4 Star
10%
3 Star
6%
2 Star
3%
1 Star
11%

All Reviews

Filter Reviews

Review Time

PATRICIA DUKES
This is my 2nd hb tower ladder

This is my 2nd hb tower ladder. I have the 3 step we wanted a 5 step. Opened and inspected the Entire box- NO HARDWARE/SCREWS TO ATTACH THE HANDLES OR TRAY. I CALLED THEM ALL DAY- BUSY SIGNAL, 2 EMAILS. BAD CUSTOMER SERVICE AND BAD PACKAGING THAT LEFT OUT HARDWARE. I HONESTLY CANNOT RECOMMEND THIS COMPANY ANYMORE

1
Date of experience: Jan 03, 2025
William H Gibbs Jr
In need of a U. S. Barcode....

I just received my dark green 2 step ladder SKU:KQ0002-GR and to my chagrin the barcode is Chinese! I need the United States barcode because I have to register the item with the National Consumer Panel.The item was purchased from Amazon. By the way I am pleased with my purchase. Would you please supply me with the barcode for the U. S. I received my purchase today 04/16/2024

5
Date of experience: Apr 16, 2024
Charlie Meyersohn
Great ladder and customer experience.

They replaced my ladder immediately when I showed it had a slight problem. Customer support is great. I used both the Amazon messaging app within amazon.com - go into the order details and request to contact merchant, it'll open up a chat window. Also, if you didn't use Amazon to purchase, you can reach out to contact AT hbtower.us . Great new ladder they sent, no questions asked they just sent it after I showed a pic of the broken part.

5
Date of experience: Feb 05, 2024
Not happening
I made a purchase of a 5 step ladder

I made a purchase of a 5 step ladder. It’s missing a part. It’s literally impossible to get a hold of customer support. I like the ladder. Would rather have the part than to send it back. Why is it impossible to find customer service!

4
Date of experience: Dec 07, 2023
William Patterson
Terrible experience

Ordered screw parts twice and still haven’t received them. Website, message system and phones don’t work. Terrible experience!

1
Date of experience: Oct 09, 2023
Dave Enyart
Pathetic and Non-existent Customer Service

I have requested to return the ladder due to it being too heavy for me to handle. I had shoulder replacement surgery two months ago which prevents me from using the ladder. I did receive one reply early on and they claimed that it is NOT too heavy and I need to try harder.They have ignored two previous emails from me and and FaceBook Messenger inquiries. Stay away from this company. I suspect they are out of business.

1
Date of experience: Jul 03, 2023
Rick Watkins
Quality and and ease of use.

The ladder appears to be made of quality material. It was fairly easy to assemble (20 minutes) and stores in my garage closet. My only issue was during shipping the padding on the rails was a bit damaged.

4
Date of experience: Jun 06, 2023
James Hodges
Great Ladder

The ladder is a great ladder. The delivery was close to the expected delivery date given. This is the best step ladder that I have ever seen and used.

5
Date of experience: Jun 05, 2023
Thomas M.
Very sturdy

The ladder is very sturdy and your comfortable while using, due to the side handles.

5
Date of experience: Jun 02, 2023
Teresa Scott
Great customer service

Great customer service. Product is exactly what we were looking for.

5
Date of experience: May 26, 2023

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Business Details

  • HBTowershop.com is a great online Ladders and Home Improvement store. We've been distributing high-quality and affordable products since 2015. At HBTowershop.com, we strive to provide our customers with Safe, Quality, and Durable products.

    Company Info

    HBTowershop.com belongs to INFINLADDER TECH INC., the company's main business lies in operating the online B2C home accessories category. Its address is 3524 Silverside Road suite 35b, Wilmington Delware 19810-4929, United States. Contact number:+1 502 209 4567

    The HK. Cheer Great Group Co., Limited is the main cooperater with the INFINLADDER TECH INC. The company was founded in 2017 and its address is FLAT/RM 12 BM/F PAK LING BUILDING 368-374 LOCKHART ROAD WANCHAI HK. Contact number: +852 8197 8226See more

  • email contact@hbtower.us
  • call +15022094567
  • language http://hbtowershop.com

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