gassmartheating.co.uk

4.8
4.8 Based on 20 reviews

Gas Smart Heating Ltd is a family-run heating and gas services company based in Brighton, serving the Sussex area, including all BN and RH postcodes.  With over 34 years of experience, we specialize in boiler servicing, repairs, installations, heating u...

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Average Rating

4.8

/
5

20 Reviews

5 Star
95%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
5%

All Reviews

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iTheSelected
Consistently outstanding service from the provider.

The service is always excellent. Booking is a breeze, and communication is top-notch from start to finish. A fantastic technician always arrives. We've had our boiler serviced by them for several years, and I wouldn't hesitate to turn to them for any plumbing work needed. It's reassuring to have someone you can truly trust and depend on.

5
Date of experience: Dec 10, 2025
Natalie Wilson
Consistently Outstanding Service

The service from the company is always exceptional. Booking is straightforward, communication is excellent throughout the process, and the engineer who arrives is always top-notch. We've relied on them for our boiler servicing for several years, and I wouldn't hesitate to call them for any plumbing needs. It's reassuring to have a service you can trust.

5
Date of experience: Dec 09, 2025
Adrian S.
Prompt and Professional Assistance

I contacted the service late on a Friday with a malfunctioning boiler, and I received outstanding service. A new boiler was installed and operational within six hours of their arrival. I will definitely recommend them to my friends and for any future projects.

5
Date of experience: Dec 08, 2025
Rudy Butler
Exceptional Experience with New Boiler

⭐️⭐️⭐️⭐️⭐️ 10/10 – Outstanding Service! I am incredibly pleased with the company and the representative! After being without heating and hot water, the technician came out late on a Friday, swiftly determined that my old boiler needed replacement, and explained everything clearly. He went the extra mile, even working after hours to ensure we had heat. The communication was seamless, and I truly appreciate the attention to detail and professionalism. I've used this service multiple times, and they consistently impress. I would give them 10 stars if possible. For any heating work, don’t hesitate to call them—expertise shines through. Thank you so much! 😊

5
Date of experience: Nov 22, 2025
Kirsteen
Professional and Thorough Service

The engineer who visited my home was punctual, courteous, and meticulous in his work. At the conclusion of the session, he clearly outlined what he had completed and confirmed that my central heating system was fully operational.

5
Date of experience: Oct 31, 2025
Disappointing Experience and Poor Communication

I had been a loyal customer for nearly two years, but my recent experience was alarming and has changed my view of the company entirely. I reached out a week in advance for boiler issues at my properties, but communication was a disaster from the start. I had to follow up repeatedly for responses. They assured me jobs were booked, yet on the day, nothing was scheduled, leaving my tenants waiting. The provided contact number was unresponsive, making it feel like no one was available when needed. One job was a repeat visit for a recurring issue, and instead of a proper fix, the engineer merely cut a pipe and placed it in a bucket. Despite explaining the issue beforehand, I was charged for an inadequate solution. I attempted to resolve this professionally, but the company dismissed my concerns instead of taking responsibility. I was even accused of trying to harm their business when I was merely pointing out service failures. As a long-time customer, this was very disheartening. Good service should involve accountability, but this company chose to deflect blame rather than address the issue. Based on this experience, I cannot recommend them and will not be returning.

1
Date of experience: Sep 30, 2025
Lee Taylor
Wonderful Company Experience

What a delightful company! I was quite anxious about the installation quotes I was receiving, but they offered the best price. They arrived promptly, were very friendly, and completed the job flawlessly. I will be recommending this company to everyone.

5
Date of experience: Feb 06, 2025
DarkDalek87
Exceptional Service During Emergency

The company is remarkable! They addressed my boiler emergency during the holiday season, and I can't express my gratitude enough for their kindness, quick response, excellent communication, and expertise. They truly are my heroes! Thank you to the team and wishing everyone a Happy New Year!

5
Date of experience: Dec 23, 2024
Digby
Outstanding Boiler Installation

The service provided was exceptional from start to finish! With timely communication from the representatives and skilled work from the engineers, we were impressed throughout the process. The thorough investigation and repair of previous boiler issues, along with the efficient scheduling of the new installation, were remarkable. The installation was executed with efficiency and care. We're very pleased with our new system and will certainly turn to this service for future needs!

5
Date of experience: Mar 07, 2024
Becki W.
Excellent Customer Care

A really nice technician! The job was well done, and the customer care was excellent. Communication was great from the initial inquiry to the arrival.

5
Date of experience: Jan 25, 2024

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Business Details

  • Gas Smart Heating Ltd is a family-run heating and gas services company based in Brighton, serving the Sussex area, including all BN and RH postcodes.  With over 34 years of experience, we specialize in boiler servicing, repairs, installations, heating upgrades, smart controls, and landlord gas safety inspections.  Our commitment to outstanding customer service is complemented by the use of cutting-edge technology, offering features such as email confirmations and appointment reminders. We are dedicated to providing professional, reliable, and efficient solutions tailored to our customers’ needs.See more

  • email info@gassmartheating.co.uk
  • call 01273457750
  • language https://www.gassmartheating.co.uk

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