Review Time
Completely Ruined Sauna Purchase, Unrealistic Customer ServiceThis was a huge disappointment and nerve-wracking experience! On January 8th, my sauna costing 20,000 DKK arrived severely damaged – several wooden seating parts (5.1: 193547538) and the sauna heater (16) were smashed due to poor packaging during transport. I sent photos, videos, and wrote 10+ emails, documenting everything.The Home Deluxe team could not resolve it:First offered a 10% discount without legal responsibility.Then "100 euros" (ridiculous for such an expensive product).One month of waiting (from January 8th to February) for replacement parts and pickup, while they kept delaying.Could not guarantee delivery dates (e.g., by January 30th) nor that the next shipment wouldn't be damaged again.Mentioned a 2-year warranty, but practical help was zero – only stress, emails, and frustration instead of relaxation.I pointed out that they messed up the packaging, but they lowballed. I offered fair solutions (10-20% + new heater), but they rejected them. Eventually, it would have gone legal, but I gave up – don't buy from them!!!Avoid Home Deluxe if you don't want months of headaches! 😡
I ordered an outdoor sauna, but one item was missing. They mentioned it would be replaced. The sauna looks good, but it's not ready for use yet. The assembly instructions could be improved, as there are many small parts with no guidance on where they go, and I received no instructions on oiling and maintaining the wood long-term, which I had to research myself. A bit more effort on their part would make the process smoother.
I ordered an outdoor sauna, but one item was missing. They indicated it would be replaced. The sauna appears nice, but it isn't ready for use yet. The assembly instructions could be significantly improved, as there are numerous small parts with no clear guidance on where they go, and I received no instructions on oiling and maintaining the wood for the long term, which I had to research on my own. A little more effort from their side would enhance the experience.
I had a frustrating experience with this company. I placed an order in August with a promised delivery in September. However, it was postponed to October, then to November, and finally to January. The customer service is rarely available, often citing meetings, and no one seems to know the status of my package or the reasons for the delay. I've decided to cancel my order; I'm done with this.
I regret having to leave this review, but I've had no response from the company, leaving me with no other option. A piece of wood from my sauna's base was missing, additional tiles were needed for the roof, and the delivery was too heavy for the tail lift, requiring manual unloading in parts.
I purchased a shower door at a fantastic price and quality. However, communication from the company was lacking. After waiting a week for my order, I followed up and received no reply for two days, but then my shower door arrived the next day. If they provided tracking information, I would rate this as five stars. I bought this for a location in Spain.
While the communication was lacking, with no email confirmation of my sauna order and money already taken, I wanted to know the delivery status to plan accordingly, but again there was no communication. After two days without a response from the contact form, I finally received an email after a phone call. The delivery was as scheduled, which is a relief, and everything arrived intact.
I've encountered various levels of poor service, but this situation was exceptionally frustrating. It began with an incomplete delivery, and the part that arrived was defective. The hassle with obtaining a refund dragged on for four and a half months, during which they initially agreed to send a replacement but then stopped responding. I don’t want to go into all the details, but I can confidently say it was a nightmare communicating with them. The only helpful part of their team was their social media staff.
UPDATE: My experience has been terrible! I paid a significant amount for a sauna on June 10 and have yet to receive it or a refund after multiple requests. After the initial order, it took eight weeks for a delivery service in the UK to contact us for a date. I reached out to the company multiple times during this period, but responses were delayed. The day before delivery, I was informed that it had been damaged in transit and needed to be returned. I contacted them immediately for a refund, but weeks later received a response saying they had a high volume of queries and to call them. I struggled with the automated messages due to language barriers and eventually got cut off. After raising a complaint via email, I still have not received a response! Following my review, they contacted me, but it's been ten days with no confirmation of a refund. I'm still waiting for my money back.
I advise against buying from this site! They are friendly and quick to respond when you have questions, but once you make a purchase, if there’s an issue (such as receiving the wrong model), they completely disappear. There’s no way to return the item or get a refund!
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Home Deluxe ist ein in Ostwestfalen beheimatetes Unternehmen. Unser Schwerpunkt liegt im Online-Vertrieb von Artikeln rund um Haus und Garten. Die Vision, mit der Alles begann: „Deluxe Produkte für jeden zugänglich zu machen“.
Wir möchten zeigen, dass Qualität nicht gleich teuer sein muss!
Aus dieser Vision haben sich weitere Ziele entwickelt, die aktiv von uns verfolgt werden:
Home Deluxe hat es sich zur Aufgabe gemacht, unsere Kunden von der Kaufberatung bis zur Auslieferung des Produkts zu begleiten. Deshalb bieten wir einen lückenlosen „Rund-um-Service“ von der telefonischen und persönlichen Beratung bis hin zur Auslieferung anfällt.
Um für unsere Kunden immer das passende Produkt anbieten zu können, erweitern wir jährlich unsere Produktpalette.
Aktuell beschäftigen wir mehr als 170 Mitarbeiter in drei Niederlassungen, welche immer auf den neusten technischen Stand, die beste Arbeitssicherheit und den größten Arbeitskomfort erweitert werden. Hier ist unsere Vision, ein hervorragender Arbeitgeber zu sein und eine angenehme Arbeitsatmosphäre zu schaffen, in der es Spaß macht zu arbeiten. Das Ziel dabei ist es, trotz rasanten Wachstums, immer ein familiäres und lebendiges Arbeitsumfeld mit flachen Hierarchien und kurzen Entscheidungswegen zu erhalten.
Falls Sie weitere Fragen haben, können Sie uns jederzeit gerne kontaktieren unter 05741-5181-0 oder via Mail unter info@homedeluxe.de
Wir freuen uns auch Sie als Kunden begrüßen zu dürfen!
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