Review Time
Initially, the loan originator, Dani, was kind and friendly but it was just an act. In the end she rolled her eyes at questions and provided wrong or deceptive information. Hell, Dani is nothing but a producer no wonder she provides misleading facts. Also, the wrong dates and times for closing not once, but, twice. I get better help from the grocery store clerk.Dani did not even show up for the closing. I did not realize how bad the loan was until closing and she was not there. Only my Realtor and Sue from the title company were present. They tried to answer my questions but I did not realize the loan payment would not be recalculated by pre-paying the principle until closing. Actually, I don't recall seeing this particular term until the closing. Dani, my loan producer, previously screwed up my plans and I was in a desperate situation.Due to her terrible communication my moving plans were completely screwed up costing me frustration, time and money. I will not add up the cost for unnecessary hotel rooms and storage. I was moving from TX to NM, a mere 7 hour drive, and 400 miles with a cat and dog in a van. In the middle of HOT summer. Dani was well versed on my plans and situation. I assumed she would give a damn.Originally, my closing was set for a Tuesday and the Friday before I got notice the appraisal was complete. This notice said "you're ready to close". Thus, I rented a non-refundable motel and drove to Alamogordo NM with my belongings, cat and dog. However, unknown to me the closing was canceled before I left Texas.Eventually, Dani called with a new closing date and time. This time she got the time wrong it was 11am and not 2pm. Fortunately, my realtor called that morning and we happened to discuss the meeting time. Again, I almost missed the closing due to my loan producer. Moreover, she did not show and I was left questioning terms of the contract such as repayment penalties, etc.After Dani screws you get ready for Gateway. The terms of the loan are blatantly one-sided and designed to keep you in debt. For example, if you pay down the principal there will be no reduction in the monthly payment whatsoever and forever more. Gateway Mortgage insures there is NO_WAY_OUT of the loan.The goal of "Gateway" is to keep you under massive debt to service their needs with no way out and LOCK-THE-GATE to your future. They purposefully keep the up front cost low to roll everything into the final note that cannot be modified if you pay down the balance/principal. This type of predatory loan is handsome in the secondary markets. However, the closing costs are a major rip off nonetheless. Basically, you are walking into the Devils Den full of tricks.WARNING....the monthly payment will NOT EVER be recalculated if you pay down the principle. The reason? To make you a slave to Gateway.. I realized this too late and, Dani, my loan producer, was not present to assist me. Gateway does not make mistakes when it comes to their money. Unfortunately,mistakes and tricks for their gullible customers are acceptable.This review is purely based on my personal experience. These words are Constitutionally protected by the 1st amendment. Please avoid this predatory lender like the plague it is. Run fast and run hard. Don't look back. Be fing careful with Gateway Mortgage.Finally, Gateway will open the floodgate to financial ruin. That's all and nothing more. Gateway must be exposed as a pathetic predator with dismal customer service to boot. Nothing good will ever be achieved through Gateway Mortgage in Alamogordo NM. Thank you.
We are completely horrified by our experience with Gateway as our lender. Zero trust they will do the right thing for their customers. We have a fixed rate mortgage and noticed our monthly payments started going up $700+/mo. It turned out that Gateway had mistakenly gone out and purchased homeowners insurance on our behalf (completely unauthorized by us- we already have homeowners). Once we finally got them to correct and cancel it, they insisted we needed to continue to pay the additional $700+ for another month as their systems processed it. And if we didn’t, they would send us to creditors. We are completely shocked that they would not only pass along the financial burden to the customer for their mistake, but actually threaten our credit on top of it.
STAY AWAY FROM THIS FRAUDULENT COMPANY!!This company hires Micheal J Schroeder as their attorney to hide documents that you sign and state they don’t exist. Horrible horrible company. Their agents have ZERO idea what’s going on and don’t know how to process an application and will say things (and write them down in emails and paper trail) and state that the rate, wording, etc doesn’t exist.
Run, Forrest, Run.... Gateway First Bank (Gateway Mortgage) is great in taking your money to purchase a CD. For example you can very easily send an ACH to them... Getting your money back when it matures is a very different story. They won't ACH it even back to the account you sent it from. They will overnight it... Only problem, it's been 6 days now and we still haven't received our money. Gateway First says they sent it, and FedEx says they never got it from Gateway First's shipping even though a shipping label was made. We requested they cancel the check and simply send a wire. Apparently they can't do that either. So when will we get our $489K... Who knows - obviously Gateway First doesn't. My advice... If you are thinking about purchasing a CD from these folks, don't walk... Run, Forrest, Run...
Gateway sales your mortgage to Lakeview/Loancare. Loan care has a negative reviews, listed as bad as it can get. I asked Gateway not to sell my Mortgage to this company. It was sold. I had a downpayment assistance, it was paid in full. Gateway didn't forward this. I had to call get an email and mail it with regular payment. Gateway could care less about you or your loan being sold to a decent company. Don't go with this company, my loan was just under 3yrs. Never missed a payment.
I have been a customer of Gateways for 4 years and my loan is in excellent standing. They just sold it to a company called LoanCare, LLC that has multiple lawsuits and one bad review after another. Don't trust Gateway. They don't care about their customers.
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Gateway Mortgage, a division of Gateway First Bank. Equal Housing Lender.
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