Review Time
They organized everything swiftly, even with it being Christmas. They were punctual and friendly. The work was completed to a high standard, minimizing any disruption for us. The representative was available to address any questions, and another team member kept us informed about the arrival times of the trades.
From the beginning to the end of the flooring replacement, the service made the process as seamless as possible. The management and organization were highly professional, with communication at just the right level. The tradespeople delivered top-notch work and maintained a clean workspace every evening. An outstanding job overall.
They organized everything promptly, even during the holiday season. Arriving on schedule, the team was courteous, and the quality of work was impressive, minimizing disruption for us. Both the support staff were available to address any questions, ensuring we were well-informed about the schedule.
The service was engaged after a small house fire damaged our kitchen. They were fantastic, resolving issues quickly. The total time from the fire to complete repairs was ten days, which is remarkable given the holiday season. Everyone was professional, friendly, and punctual. Communication was consistent throughout. Thank you!
I had a very positive experience with the service. After flooding affected the premises, we needed a new ensuite bathroom and living room. The initial administration was handled excellently, with regular updates and reassurance. The project was managed very well, and the quality of work was impressive.
The service was appointed by surveyors to handle repairs following a significant fire at my home. They performed exceptionally well. The quality of work was outstanding, and their tradespeople demonstrated high skill levels. After the completion, the result was described as 'stunning' by my partner, with excellent decor and fittings. The team was also considerate of everyone involved.
This company seems to exploit people's situations by performing very poor-quality insurance repairs for their own gain. Many tasks from the work schedule are still incomplete. They have violated every agreement made. Unskilled workers were used for tasks meant for professionals. They claimed large sums for work they never completed or intended to finish. The project should have been completed over two years ago, but it is still far from done. The quality of their work is horrendous. They have caused damage to my property that they refuse to repair. I strongly recommend avoiding this company. I am currently pursuing a second complaint to rectify the insurance work they performed poorly.
This company appears to take advantage of people's situations by delivering very poor-quality insurance repairs to maximize profits. A significant amount of work from the agreed schedule remains unfinished. They have broken every agreement made. Unskilled workers were used for tasks that should have been completed by professionals. They claimed payment for work never done. The project, which should have been completed over two years ago, is still far from finished. The quality of work is appalling, and they have caused additional damage to my property without offering to fix it. I strongly urge you to avoid this company. I'm currently pursuing a second complaint to resolve the insurance work they completed inadequately.
I am now on my third project manager. Nothing has progressed according to their original schedule. I have a documented list of issues. They are significantly behind schedule. The quality of work is poor, likely due to the management style. I would strongly recommend not allowing this company near your home. My elderly mother has required my intervention. Their own documents promised that work would be managed properly and according to schedule, but this has not been followed. I am currently raising a complaint.
Currently on my third project manager. No progress has been made according to their original schedule. I have a documented list of issues. They are running behind schedule. The quality of work is subpar, likely due to poor management. I would advise against allowing this company near your home. As my mother is elderly, I have had to intervene. Their own documents assured us that the work would be managed properly and according to schedule, but none of this has been followed. I am in the process of filing a customer complaint.
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The Gelder Group is a multi-award winning construction company with a strong commitment to training, particularly apprenticeships. We deliver a 'Can-do' attitude and constantly challenge our teams to deliver everything with a special 'Gelder Touch'
