Review Time
We've recently had to make a claim for the first time with General and Medical and were very impressed with the level of service provided. Staff were polite, understanding and helpful at all times, and always available to respond to queries. Excellent levels of communication and clarity. The cover was just as promised so we felt we could rely on the policy we had taken. I have had to deal with other insurers in the past and was astonished at the difference. We would strongly recommend.
Superb support from general and medical Healthcare customer service. I felt very looked after. I have had some recent difficulties which G&M have handled administratively very kindly and sensitively. I have been a customer of their private Health plan for many many years an I know why!? Thank you Mark Pye and thank you customer service G&M
I am always really pleased with the service received by General and Medical. I've been with them for a few years but recently Michael Sherman from the Sales Team helped to set up a brand new policy for me so that my daughter and husband could join cover. He was thorough throughout the experience and explained everything fully. My previous claims experience has been excellent too and G&M are generally really fair with their pricing. These are the good guys!
Starting to think this is a scam. They're happy to take your premiums straight away, but as soon as you make a claim, they start asking for doctors notes, or more info from referral parties. I've been awaiting treatment for a while which general and medical are apparently chasing information for. I've asked who they've been chasing and how many calls have been made, but I hear thing back. I get passed onto one person then another. Their model seems to be that they want to bore you to death so you dont bother making a claim.
My first call to this insurer and the consultant (Michael) who assisted me was excellent. 5 star customer service, made all the information easy to understand and the price options all clear. Highly recommended and really great customer service
I have had a health policy with general and medical healthcare for over 10 years in which time whenever I have had occasion to contact them they have dealt with any issues quickly.I have been very happy with their service and have recommended to friends. Over the years I have done comparisons with other providers at time of renewal- none of them are as competitive on price .
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