Review Time
tried to transfer my Cash ISA from Chip to another provider. The transfer failed because of a simple address mismatch something that could have been easily communicated and fixed.
Instead of notifying me, Chip kept me in the dark. When I raised a complaint about this lack of communication, Julie from Chip refused to take any accountability and simply fobbed me off to the Financial Ombudsman Service and my new provider.
This caused unnecessary delay, stress, and inconvenience completely avoidable if Chip had informed me promptly. Their processes and customer care are seriously lacking. I would caution anyone considering Chip to be aware of their poor communication.
The app and website function well, but reaching out to the support team is quite challenging. I struggled to get in touch with anyone directly, and the response times on the chat line were unsatisfactory. I often felt uncertain if I was communicating with a real person or an automated system. Based on my experience with transferring several ISAs, I wouldn't choose this service again.
Following my father's passing in July 2025, I had to apply for probate due to his investment value. The representative provided exceptional support throughout the process, from the moment of his death until probate was finalized. I am truly grateful for the assistance received. "People connect with people, and it’s crucial to work with those who understand."
After my father passed away in July 2025, I had to seek probate due to his investment value. The representative offered exceptional service from the time of his passing until the probate was approved. I am very thankful for the support received. "People do business with people who understand!"
I recently contacted a financial service following my husband's passing, one of their clients. They were one of five institutions I dealt with, and I wish all the others would learn from their customer service. I was initially worried about email communication, but they responded faster than I could reach others by phone. They provided clear answers with understandable information, avoiding the jargon that others tend to use.
Received a prompt and clear response regarding customer incentives for transferring investments. While it's disappointing that there aren't any, I appreciate knowing where I stand. Something to consider for the future, but kudos for the excellent online responses.
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