Review Time
DOUBLE BILLING BEWARE!! My son needed to use the FLEX account due to the way he got paid. I created an account and when he created an account, I thought he used my login, but did not, so unfortunately they were not connected they have the same apartment address and information but their FLEX system CAN NOT differentia between the 2 accounts. So be very very careful having 2 logins you will likely be double charged and they WILL NOT refund you. We were charged for 2 logins for 4 months but due to him being a college student he never noticed until now. I simply wanted to monitor my young adults rent and help him pay when needed. They NEVER paid anything on my behalf and REFUSE to refund me due to not knowing how their system functioned. USE the SAME login. ALSO talking to a human WILL NOT HAPPEN only AI. They will respond to email but NEVER speak with you.
Flex heard my story and cared enough to intervene during one of the darkest times of my life. They gave me the breathing room I needed to get back on my feet.
They truly stand behind their mission statement and values. I cannot thank them enough for validating my voice and caring enough to help me and my children.
This service was incredibly beneficial when I was trying to sort out my rent and other bills at the beginning of the month. With numerous expenses due, the ability to divide the rent payment allowed me to manage my other bills effectively.
I am sharing this review because I have exhausted all avenues for resolving my issue with the support team. My hope is that by making my experience public, the company will finally acknowledge their responsibility and provide the solution that has been consistently denied through customer service. On December 3rd, the company attempted to charge $840 from my linked payment method. This amount was successfully withdrawn from my bank account, and I have all necessary documentation to support this. After the debit, my card declined any further attempts since the initial transaction had already gone through. However, the company did not complete the transaction on their end. Consequently, the payment is stuck in a pending status, and my bank has confirmed that the charge is waiting solely for the company to accept or finalize it. The funds are not in my account, nor have they been credited to my account with the company. This situation has left me in a dire predicament: • I cannot pay my rent directly, • I cannot incur late fees, • I cannot pay an additional $840 since that amount has already been withdrawn, • And support continues to claim the issue lies with the bank, despite clear evidence from my bank that the next step must come from the company. I have been attempting to resolve this for days, and the lack of action or accountability has caused me extreme stress. I am eight months pregnant, and this situation has severely impacted my health and wellbeing. No customer—especially in my condition—should be left without answers while their funds are essentially unaccounted for. I am publicly urging the company to: 1. Contact my bank immediately to finalize the pending transaction, 2. Acknowledge the withdrawn funds, and 3. Provide an urgent resolution, as this delay is causing genuine financial and personal distress.
I have emailed, texted and even asked to speak with the manager regarding removing the Davis of my last name. I have yet to hear back from anyone. I'm no longer married and I sent in my final divorce papers showing my name has been changed and still no change. 😐
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Flex splits your monthly rent into smaller, more manageable payments that are easier on your budget. It helps you pay rent on time, build your credit history, and breathe a little easier every month.
Flex gives you access to a credit line that you can use for rent. Each month, you pay part of your rent up front and borrow the rest. Flex pays your full rent to your property when it’s due, and you pay Flex back later in the month—on a schedule that works for you and your finances.See more
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