Name: getsetpet.com
Telephone: 000000000
Rating: 4.4

Brenda Guest

Very sad about what’s happening with Get Set Pet

I have been using Get Set Pet for a couple of years now, and like other reviewers have loved the service that I have received from them. I was on a 4 week subscription for dog food, but this was too much and occasionally had to cancel an order so we could catch up. I contacted them and they sorted it out for a 6 week subscription instead, perfect result and perfect comms from them. I would have previously given 5⭐️ any day for them, however, they are clearly having issues, no orders, no replies to emails and the website is down. I am really sad for them, and hope that they can get through whatever the problem is.

Date of experience: Feb 11, 2024

MM62 Guest

2 years ago

Was good, now dormant

I really rated getsetpet for their dog food subscription. However they've been unoperational for months now without any notice so my dog was left high and dry for her food.

Date of experience: Feb 05, 2024

Gail Adams Guest

2 years ago

Ghosted

Had subscription with them for a few months and then they cancelled it with no notice with no response to messages

Date of experience: Feb 01, 2024

Carmelita C. Guest

2 years ago

Disgraceful customer service.

I am very disappointed with the customer service of Get Set Pet. I placed an order on 01/12/23 during their sale. They acknowledged the order quickly and informed DPD with a tracking number. However, that’s where contact ended. I have emailed to date (16/12) four times with no reponse. There web site has been down for maintenance during this time and I now fear my order will never be delivered.

Date of experience: Dec 01, 2023

CM Guest

2 years ago

AVOID!

AVOID!! After initially responding promptly to emails they cancelled a pending refund and have refused to engage, leaving me out of pocket. Disgraceful and criminal.

Date of experience: Nov 30, 2023

AK Guest

2 years ago

!!!!!!!!!!BE VERY AWARE THIS COMPANY IS…

!!!!!!!!!!BE VERY AWARE THIS COMPANY IS NOT PAYING THERE STAFF OR SUPPLIERS, DO NOT USE OR PURCHASE PRODUCTS !!!!!!!!

Date of experience: Nov 28, 2023

HC Guest

2 years ago

Wonderful company....bought two dog…

Wonderful company....bought two dog collars, absolutely perfect, great price, quality and fit....delivered within 24 hrs of placing the order. Absolutely delighted, many thanks 😊

Date of experience: Nov 10, 2023

sangeddstar1385 Guest

2 years ago

I found get set pet by accident.id been…

I found get set pet by accident.id been looking for an attachment for a dogs lead and couldn't get it anywhere but they had it. We'll priced, arrived promptly and with a little card and a free gift. I've never had anything like this from any other company and I was delighted that they show such appreciation for their customers. I'll be using them again and highly recommend. I'm greatly impressed by how they conduct their business. A very happy customer here.

Date of experience: Nov 08, 2023

starwars8635 Guest

2 years ago

Better than 5 stars!

I have been using Get Set Pet for just over a year now. I cannot fault the service given, it is beyond 5 stars.Daisy, who normally supports my order is exceptional.I was a little worried about buying dog food over the internet initially but honestly I cannot find one negative. Well done Get Set Pet, others could learn an awful lot from your customer service and product knowledge and professionalism!Jayne Crockett