getsetpet.com

4.4
4.4 Based on 56 reviews

Shop pet food, pet supplies, toys & accessories at great prices. Enjoy free next day delivery on orders over £29!...

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Average Rating

4.4

/
5

56 Reviews

5 Star
82%
4 Star
0%
3 Star
4%
2 Star
4%
1 Star
11%

All Reviews

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Review Time

Brenda
Very sad about what’s happening with Get Set Pet

I have been using Get Set Pet for a couple of years now, and like other reviewers have loved the service that I have received from them. I was on a 4 week subscription for dog food, but this was too much and occasionally had to cancel an order so we could catch up. I contacted them and they sorted it out for a 6 week subscription instead, perfect result and perfect comms from them. I would have previously given 5⭐️ any day for them, however, they are clearly having issues, no orders, no replies to emails and the website is down. I am really sad for them, and hope that they can get through whatever the problem is.

3
Date of experience: Feb 11, 2024
MM62
Was good, now dormant

I really rated getsetpet for their dog food subscription. However they've been unoperational for months now without any notice so my dog was left high and dry for her food.

2
Date of experience: Feb 05, 2024
Gail Adams
Ghosted

Had subscription with them for a few months and then they cancelled it with no notice with no response to messages

1
Date of experience: Feb 01, 2024
Carmelita C.
Disgraceful customer service.

I am very disappointed with the customer service of Get Set Pet. I placed an order on 01/12/23 during their sale. They acknowledged the order quickly and informed DPD with a tracking number. However, that’s where contact ended. I have emailed to date (16/12) four times with no reponse. There web site has been down for maintenance during this time and I now fear my order will never be delivered.

1
Date of experience: Dec 01, 2023
AVOID!

AVOID!! After initially responding promptly to emails they cancelled a pending refund and have refused to engage, leaving me out of pocket. Disgraceful and criminal.

1
Date of experience: Nov 30, 2023
!!!!!!!!!!BE VERY AWARE THIS COMPANY IS…

!!!!!!!!!!BE VERY AWARE THIS COMPANY IS NOT PAYING THERE STAFF OR SUPPLIERS, DO NOT USE OR PURCHASE PRODUCTS !!!!!!!!

1
Date of experience: Nov 28, 2023
Wonderful company....bought two dog…

Wonderful company....bought two dog collars, absolutely perfect, great price, quality and fit....delivered within 24 hrs of placing the order. Absolutely delighted, many thanks 😊

5
Date of experience: Nov 10, 2023
sangeddstar1385
I found get set pet by accident.id been…

I found get set pet by accident.id been looking for an attachment for a dogs lead and couldn't get it anywhere but they had it. We'll priced, arrived promptly and with a little card and a free gift. I've never had anything like this from any other company and I was delighted that they show such appreciation for their customers. I'll be using them again and highly recommend. I'm greatly impressed by how they conduct their business. A very happy customer here.

5
Date of experience: Nov 08, 2023
starwars8635
Better than 5 stars!

I have been using Get Set Pet for just over a year now. I cannot fault the service given, it is beyond 5 stars.Daisy, who normally supports my order is exceptional.I was a little worried about buying dog food over the internet initially but honestly I cannot find one negative. Well done Get Set Pet, others could learn an awful lot from your customer service and product knowledge and professionalism!Jayne Crockett

5
Date of experience: Nov 07, 2023
Celovenenum25
Recommended

I've used this company for over a year now, have 3 dogs. Perfectly happy with ordering, fast delivery, prices and quality. I'd recommend them.

5
Date of experience: Sep 20, 2023

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Business Details

  • Shop pet food, pet supplies, toys & accessories at great prices. Enjoy free next day delivery on orders over £29!

  • language http://getsetpet.com

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