giftdiscoveries.co.uk

3.7
3.7 Based on 161 reviews

Over 800 gifts guaranteed to created a WOW moment when opened. Fun gifts, quirky gifts, techy gifts, beautiful gifts, personalised gifts and practical gifts - all of them just a little bit different, and many exclusive to us. Join us on a ‘Voyage of Disco...

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Average Rating

3.7

/
5

161 Reviews

5 Star
47%
4 Star
22%
3 Star
7%
2 Star
5%
1 Star
19%

All Reviews

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Review Time

Barbara H.
Unacceptable service and response.

The service provided was completely unacceptable. I ordered multiple items but only received one. After inquiring, I received two more but the third was still unacknowledged. I was told I hadn't ordered it, despite having paid. I strongly advise against ordering from this company.

1
Date of experience: Nov 30, 2025
Albina Coleman
Utterly disappointing service and attitude.

Utterly disappointing service and attitude. I ordered multiple items but received only one. After two weeks, I inquired about the missing items and was sent two more. When I followed up on the item still not received, I was told I hadn't even ordered it! Yet my payment has been processed. I do not recommend ordering from this company.

1
Date of experience: Nov 30, 2025
Melinda Walker
Assistance was very effective.

I received excellent assistance during my inquiry.

5
Date of experience: Nov 18, 2025
Megan S.
Unsatisfactory customer service.

I placed an order for multiple items, and although I was informed about a delay for one, I received confusing notifications suggesting my items were on their way. Eventually, I received duplicates of items I already had, while the originally delayed item arrived late. When I inquired, the response was unhelpful and unprofessional.

1
Date of experience: Nov 13, 2025
Desmond Adams
Prompt and reassuring response.

I received a quick and reassuring response from a staff member regarding my missing parcel. They effectively coordinated with the delivery company, and a replacement is now on its way. I appreciate the efficient help I received.

5
Date of experience: Nov 04, 2025
Items missing for over 7 weeks.

I ordered several items and received a few quickly, but two were missing. After reaching out, I received a vague response about the origin company being contacted. Despite being told the missing items were dispatched, weeks later, they still haven't arrived. I've had previous issues with this company and regret ordering again. I suggest dealing directly with other reputable sellers instead.

1
Date of experience: Oct 06, 2025
Holly C.
Items delivered quickly.

The items I ordered arrived promptly, and when I needed to return them, the process was smooth and I received a full refund without any hassle.

5
Date of experience: Dec 18, 2024
Trudy Anderson
Efficient service overall.

I experienced good and efficient service.

4
Date of experience: Dec 10, 2024
Jedediah
What happened to customer service?

Due to a website malfunction, my order was duplicated and I was charged twice. Despite my immediate attempts to resolve this, it took 17 days to receive a refund, but they deducted the original high shipping fee. This experience has made me unwilling to shop with any company in this group again.

1
Date of experience: Dec 10, 2024
Stetson Johnson
Still waiting for my order.

I have yet to receive my order as of the end of November.

1
Date of experience: Nov 30, 2024

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Business Details

  • Over 800 gifts guaranteed to created a WOW moment when opened. Fun gifts, quirky gifts, techy gifts, beautiful gifts, personalised gifts and practical gifts - all of them just a little bit different, and many exclusive to us. Join us on a ‘Voyage of Discovery’ and explore our famour HALF PRICE gift offers.

  • email customerservices@giftdiscoveries.co.uk
  • call 03309125060
  • language https://www.giftdiscoveries.co.uk

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