Review Time
Needless to say, Smart Kids Planet provides quality products for children of all ages. However, the backbone of any company is its employees. I recently reached out to SKP regarding an order, and although the error was determined to be on my end, Customer Service Representative, Donna Wilson, patiently worked with me to resolve the issue. She was extremely courteous, attentive, and prompt in her responses. It was truly a positive experience. Thank you, Donna.
1. User-friendly website
2. Great variety of products
3. Simple ordering process
4. Fast shipping.
5. Exceptional support from the customer care team, who went above and beyond to resolve a pricing issue we faced. The level of professionalism and commitment to customer satisfaction was remarkable. Truly outstanding!!
6. We will return for more as our youngest family member grows and is ready for more advanced STEM products!
I ordered binoculars for my grandson. I looked through them and thought they were broken. I didn’t realize you can adjust one lens. I contacted the company. Donna offered to replace them and sent me a prepaid label. Meanwhile, my husband “fixed” them and explained the binocular lenses were adjustable individually. This was new information for me. I’m thankful to Donna who was ready to replace the broken ones. The binoculars are high quality. In my work we give kids cheap binoculars to use during our programs. The binoculars I purchased from Smart Kids Planet are not cheap in price or quality. They are high quality ones. My grandson loves searching for birds with them.
Smart Kids Planet's Kids Binoculars with night vision were a huge hit with my four-year-old niece on her birthday and her seven-year-old brother, who now wants them. These binoculars were impressive. Not the typical "toy" binoculars that sorta work. These do work. Also, the company went above and beyond when I entered in the wrong delivery address. Highly recommend this toy and this company.
I inadvertently ordered two of the same item, and returning and getting a refund for one of them was probably the easiest return experience I've ever had. The customer service person was extremely helpful and kind.I can't rate the toy I purchased because it is for my grandson for Christmas.
DONNA made my experience GREAT and PAINLESS!!Unfortunately, I had to return an item and Donna was there every step of the way for me! She TRULY made the return SOOO easy and I REALLY APPRECIATE ALL her KIND assistance. Donna is a TREASURE and Sincerely cares about the Customer's Satisfaction. She gets a GOLD STAR!!
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Smart Kids Planet - STEM and Educational Toys Help In Designing Our Budding Scientist and Engineer Kids. Our Learning Games Develop the Creative Minds Of Your Children. www.smartkidsplanet.com
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