giftfactory.ie

2.7
2.7 Based on 34 reviews

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Average Rating

2.7

/
5

34 Reviews

5 Star
35%
4 Star
6%
3 Star
3%
2 Star
0%
1 Star
56%

All Reviews

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Review Time

No confirmation email and customs charges to be paid

No confirmation email received when I made my order and money was taken from my account. I emailed twice to ask if order was on the way and no reply. I then received a letter from An Post to advise that customs charges needed to be paid on my order from the UK. I am based in Ireland and was never advised of any customs payable. Very misleading and no customer service.

1
Date of experience: Oct 14, 2025
Fiachra
Complete sham of a website

Complete sham of a website. Ordered two things. Only one came, and it was hugely late. No notification or apology. What arrived was completely shoddy.Enquired about getting the ordered product I ordered and received absolutely no response. Silly of me not to check the reviews in advance, I would've steered clear.

1
Date of experience: Sep 18, 2025
Kate U
order received on delivery date…

order received on delivery date provided, products beautiful.

5
Date of experience: Aug 30, 2025
Mary Byrne
beautiful bracelet for hubby thanks x

5
Date of experience: Aug 30, 2025
Simon McDonnell
Beautiful personalised gifts

5
Date of experience: Aug 30, 2025
Helen
Fior means Real..

Fior means Real... and it is. I bought silver bracelet with Eire on the disc for my granddaughter who lives abroad. She was very happy to have and to wear a bit of Ireland jewellery. I like to support small irish businesses. Good website and prompt delivery

5
Date of experience: Aug 30, 2025
Kieran C
No Contact About Order

On 26/06/25 I ordered four watches and six flasks for my grooms party in advance of my wedding on 24/07/25. Yesterday was the expected delivery date and I have not even received an update email. I have emailed them twice and have been ringing them all day day. Where is my order?

1
Date of experience: Jul 11, 2025
Nicole Mc Groarty
Scam company

Quite confused. I ordered a product 4 weeks ago . I received a confirmation and have heard nothing since. I’ve emailed countless times and no one has returned my emails. This company is a scam . Do not order from them ,

1
Date of experience: May 22, 2025
Sorcha
Scam Site. Avoid!

Ordered on 21st of May and was told I would receive the order by 4th of June. Received no other correspondence with them. I emailed on 3rd of June as tracking stated that it was still processing. No response. I have tried calling the company and no answer either. Obviously a scam site. Do not order from this company.

1
Date of experience: May 21, 2025
Megan Paine
Amazing product and service

5
Date of experience: Apr 30, 2025

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