Review Time
UPDATE*****After submitting my review, the company reached out to explain the delay, and I received my window a few days later. It appears to be a high-quality, undamaged unit, so I'm pleased! I will monitor its performance over the next few weeks before ordering more. I've changed my rating from 1 star to 5.*****I usually prefer giving positive reviews, but this time it was difficult: the service was lacking. I left messages and sent emails with no replies, and I was still waiting for my delivery. I'm relieved I did a test order first! If I don't hear back this week, I may seek to recover my losses. Customer service was virtually nonexistent, though they were quick to take my order. I would be happy to update this review if I receive my window soon.
The ordering process was easy, and I received a good product at a great price. I mistakenly ordered the wrong size, which is my fault, but it worked out in the end. Just be sure to check the correct options when ordering; otherwise, I would definitely recommend this service.
I have ordered 41 units, 3 deliveries over a period of a few weeks, each one has gone very smoothly, delivered quickly with good communication and a quality product. Only 1 had a slight scratch on it and this is being replaced with no hassle. Adam very helpful and professional. I have replaced all windows in my home now so no more needed, but I will be recommending this company to friends and family. Very happy 👍🏻
I placed an order for a single sealed unit on 24/9/25 and shortly got a provisional delivery date of 9th October. I was going to be away so emailed them asking if the delivery could be postponed but didn't get a reply and as far I was aware no delivery was attempted. It hadn't arrived by 13/10 so I searched for reviews and found some saying they had items not delivered and that it was a scam so I was getting worried however it turned up today. The unit was delivered by a local company (gap Lincoln) who themselves don't appear to sell sealed units so im not sure where they actually come from as glass2go don't appear to make them as they are a fairly recently registered company and a clearly just a reseller. I don't believe this to be a scam, just a small company who maybe hasn't given the best customer service to a few people. Would I risk a large order for thousands of pounds? maybe not.
La traduzione più appropriata per il tuo messaggio, mantenendo il tono di urgenza e frustrazione, è:"I ordered two double-glazed windows to replace my old ones. Everything was fine until the order was placed: quick replies and a delivery date were provided, but since then, nothing. I can’t get hold of anyone, and this is the second email I’ve sent asking what happened to my order. If I don't hear back within a day, I will go to the police.
I made a mistake with my order, but when I contacted Glass2Go the customer service was excellent. Adam helped me sort it all out quickly and professionally, and everything was resolved perfectly. Really happy with the way it was handled – great service and I’d definitely recommend!
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