Review Time
Good customer service. I was having no joy at local garage when I asked them to call you (AA warranty) re the repair work. They said not interested and to busy to do this. So I was expecting an issue at your end because of this. However you (Neil) could not have been better and was happy enough for me to submit the invoices and then I was promptly paid.
Used car I bought developed a problem with the central locking. The AA would not ring the garage about the quote but required the garage to ring them. It takes at least 20 minutes for them to pick up so the garage mechanic got annoyed about his time getting wasted. Also they have a allowable labour cost less then the normal garage rate so I have had to pay the difference of £35. Total aggravation.
Hello, I wouldn’t recommend taking a warranty with AA, they tell you one thing on the phone and when you actually want to use the warranty they will try and get out of it. Example before purchasing on the phone they said whatever happens with any part that breaks they will change the part if it’s under warranty. But when the bearing from the gearbox leaked and caused the clutch to be covered in clutch fluid, they said they wont pay for the clutch as well because the clutch was in working order before the bearing leaked.Bearing 30£/ clutch 250£... so even they lie to you on the phone that no matter who and what is causing the problem they will cover all the parts that are being affected by the part that broke. Long story short you can’t leave the cluctch covered in fluid, so i had to pay for the clutch and AA paid for the. bearing. When i asked if the timing belt snaps while the car is driving and it mess with the engine would they cover all the parts caused by the belt. The answer was that they will pay for 20-30£ timing belt but have nothing to do with the engine because they pay only for the part that caused the damage nothing else . Well done AA, no wonder you have 50% bad reviews. Never will use or recomand them .
Bought the warranty when I purchased a new car, price was very reasonable. Had a problem with the car 6 months in and used the warranty service was prompt and very straightforward, garage dealt directly with warranty company who gave the go ahead for work to be carried out. Warranty covered the cost and labour upto £46 an hour I had to pay the balance of the labour. Excellent process my only issue is I'm not sure how garages charge £46 an hour labour most charge way in excess of £50 per hour but other than that excellent
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