Review Time
I DO NOT RECOMMEND AA WARRANTY!!I went through AA warranty which was offered to me by car giant and they reassured me that they will cover anything and everything. I called AA warranty for the first time with my issue which was a oil leak. They recommended a garage which was 40 minutes away from me so that was not convenient. They took 2 months and 3 investigations to determine the issue which i clearly told them what was the issues and where to look. But I knew they were taking there time to find a fault which they could get out of. At the end they determined it was a pipe connected to the engine which made the whole engine break. The pipe they said is not included in the warranty but I checked the warranty and it covers all engine issues so really and truly they should have fixed it.And that's not the end of it they then left me with a bill of £772 with the garage. My bill to fix my car came up to £9,500 more or less. My situation was I was driving normally when I received a notification on my dashboard saying next time I fuel up to top up oil and that was the first notification I had of that. And then within 1 minute the car broke down on a dual carriageway with steam coming from the engine and oil leaking from the bottom. My point when I spoke with AA Warranty was there was an oil leak and clearly an electrical fault. They kept asking for documents and receipts which I provided on demand and the amount of times they said they will call me and NEVER DID. I had to call almost everyday of the 2 months to get an update and the amount of times they told me "you will have a decision by this date or that date"I regret buying AA Warranty it is a waste of money, time and its unnecessary stress. I wish i read these reviews before purchasing but I was rather persuaded by car giant sales representatives as they reassured me AA Warranty would cover almost everything. I blame CAR GIANT as well as AA WARRANTY.PLEASE GO ELSEWHERE. ITS NOT WORTH THE STRESS, HEADACHE AND MONEY.
I DO NOT RECOMMEND AA WARRANTY!!I went through AA warranty which was offered to me by car giant and they reassured me that they will cover anything and everything. I called AA warranty for the first time with my issue which was a oil leak. They recommended a garage which was 40 minutes away from me so that was not convenient. They took 2 months and 3 investigations to determine the issue which i clearly told them what was the issues and where to look. But I knew they were taking there time to find a fault which they could get out of. At the end they determined it was a pipe connected to the engine which made the whole engine break. The pipe they said is not included in the warranty but I checked the warranty and it covers all engine issues so really and truly they should have fixed it.And that's not the end of it they then left me with a bill of £772 with the garage. My bill to fix my car came up to £9,500 more or less. My situation was I was driving normally when I received a notification on my dashboard saying next time I fuel up to top up oil and that was the first notification I had of that. And then within 1 minute the car broke down on a dual carriageway with steam coming from the engine and oil leaking from the bottom. My point when I spoke with AA Warranty was there was an oil leak and clearly an electrical fault. They kept asking for documents and receipts which I provided on demand and the amount of times they said they will call me and NEVER DID. I had to call almost everyday of the 2 months to get an update and the amount of times they told me "you will have a decision by this date or that date"I regret buying AA Warranty it is a waste of money, time and its unnecessary stress. I wish i read these reviews before purchasing but I was rather persuaded by car giant sales representatives as they reassured me AA Warranty would cover almost everything. I blame CAR GIANT as well as AA WARRANTY.PLEASE GO ELSEWHERE. ITS NOT WORTH THE STRESS, HEADACHE AND MONEY.
Frustrating experience. Avoid at all costs.Had a breakdown this morning. AA technician diagnosed the fault as a faulty accelerator pedal sensor. Spoke to the AA warranty team, they nominated 3 garages. Halfords said the AA have a habit of not authorising legitimate repair and will place faults down to wear and tear. So they have a diagnostic fee of £60 per hour, and in the event the claim.is declined I would need to pay.The other 2 garages nominated by the AA went in to great detail about the warranties being with 2 separate company's (not the AA), not being worth the paper they written on and that there would be a charge.. which in turn could be more then the cost of repair.I rang 2 different Vauxhall dealers whom said they don't want anything to do with the AA.I rang the AA. I told them when I was sold the cover I was informed over the phone of no additional charges. They explained there technicians don't have specialist equipment, even though I was informed they do. I was basically told to get lost. When the garages the AA nominate for repair warn you about the AA poor service .. U know you've wasted your money.
Frustrating experience. Avoid at all costs.Had a breakdown this morning. AA technician diagnosed the fault as a faulty accelerator pedal sensor. Spoke to the AA warranty team, they nominated 3 garages. Halfords said the AA have a habit of not authorising legitimate repair and will place faults down to wear and tear. So they have a diagnostic fee of £60 per hour, and in the event the claim.is declined I would need to pay.The other 2 garages nominated by the AA went in to great detail about the warranties being with 2 separate company's (not the AA), not being worth the paper they written on and that there would be a charge.. which in turn could be more then the cost of repair.I rang 2 different Vauxhall dealers whom said they don't want anything to do with the AA.I rang the AA. I told them when I was sold the cover I was informed over the phone of no additional charges. They explained there technicians don't have specialist equipment, even though I was informed they do. I was basically told to get lost. When the garages the AA nominate for repair warn you about the AA poor service .. U know you've wasted your money.
Been trying now for 5 weeks to get my car in a garage to be repaired. AA Warranty have put me onto 5 garages, ALL of which will NOT even entertain doing any work for AA Warranty, now as a final option they tell me that they only have 1 more option and I will have to pay for any work upfront. I must have spent 3-4 hours on the phone now trying to get this sorted. AA Warranty tell me to NOT drive my car yet can't get it in anywhere to be fixed! I've even been told sorry we don't have anyone who can deal with Audi, so why exactly did AA Warranty take money from the dealership I bought the car from to warranty an Audi? Now awaiting response from formal complaint but still 5 weeks on, my car hasn't been near a garage and still riddled with faults. I'm now been told that they have 1 more option but I have to PAY UPFRONT!? Not acceptable at all. Would not recommend AA Warranty at this stage. Will amend review depending on the outcome following complaint response.UPDATE - AA Warranty now agreed to pay garage directly, and garage accepted car in on Monday for diagnosis of the faults. Will update review on final outcome.
Been trying now for 5 weeks to get my car in a garage to be repaired. AA Warranty have put me onto 5 garages, ALL of which will NOT even entertain doing any work for AA Warranty, now as a final option they tell me that they only have 1 more option and I will have to pay for any work upfront. I must have spent 3-4 hours on the phone now trying to get this sorted. AA Warranty tell me to NOT drive my car yet can't get it in anywhere to be fixed! I've even been told sorry we don't have anyone who can deal with Audi, so why exactly did AA Warranty take money from the dealership I bought the car from to warranty an Audi? Now awaiting response from formal complaint but still 5 weeks on, my car hasn't been near a garage and still riddled with faults. I'm now been told that they have 1 more option but I have to PAY UPFRONT!? Not acceptable at all. Would not recommend AA Warranty at this stage. Will amend review depending on the outcome following complaint response.UPDATE - AA Warranty now agreed to pay garage directly, and garage accepted car in on Monday for diagnosis of the faults. Will update review on final outcome.
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