Review Time
I've been a member for more than two years until now. The last five months I have been charged for my monthly subscription and only received ONE box, and that was after repeated calls and emails. There is also no customer service access from the billing portal, no chat help, not even a phone number. Absurd. Ripoff. Take your business elsewhere...ANYWHERE else.
EDIT: company has contacted me, admitted fault and apologized. They explained there was some form of an error where my payment was showing due but I had already bought in advance. Company offered me 3 options- to send my missing boxes all at once, reactivate my subscription, refund. I chose to have it all sent at once. I will update the review upon receiving boxes. An issue arose where I paid for an annual subscription and got a few boxes sent to an old address, then I contacted the company to-change my address and upgrade my subscription. Everything was going fine and they were shipping to my new address until one day my subscription disappeared and my address on file changed. I had reached out 4 times over the past year+ via the support button on the site and gotten no reply.
I signed up for the bullion box monthly subscription on October 2nd 2024 and had a bit of a rough start with the service which has been remedied to my satisfaction. Rob the sales manager made it a point to reach out and provide the information I needed and made me feel like a valued customer who was being heard. If you feel like you aren’t getting the responses to questions or the email turn around is slow, just give them a call!
Did some research and after doing my research and reading some reviews I decided to go with GMRgold. Very glad I did. Rob Lietzke and the rest of the staff did an awesome job. I knew from the minute I walked in I had made the right choice, Rob was very thorough and explained everything making me feel very comfortable. You cannot go wrong with GMRgold.
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GMRgold is a precious metals investing firm specializing in gold, silver, platinum, rare coins, numismatics and custom minting.
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