gmrgold.com

4.5
4.5 Based on 162 reviews

GMRgold is a precious metals investing firm specializing in gold, silver, platinum, rare coins, numismatics and custom minting....

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Average Rating

4.5

/
5

162 Reviews

5 Star
83%
4 Star
5%
3 Star
3%
2 Star
1%
1 Star
8%

All Reviews

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Review Time

Erika
No customer service or care whatsoever!

I've been a member for more than two years until now. The last five months I have been charged for my monthly subscription and only received ONE box, and that was after repeated calls and emails. There is also no customer service access from the billing portal, no chat help, not even a phone number. Absurd. Ripoff. Take your business elsewhere...ANYWHERE else.

1
Date of experience: Sep 23, 2025
Update: Company has finally been in contact

EDIT: company has contacted me, admitted fault and apologized. They explained there was some form of an error where my payment was showing due but I had already bought in advance. Company offered me 3 options- to send my missing boxes all at once, reactivate my subscription, refund. I chose to have it all sent at once. I will update the review upon receiving boxes. An issue arose where I paid for an annual subscription and got a few boxes sent to an old address, then I contacted the company to-change my address and upgrade my subscription. Everything was going fine and they were shipping to my new address until one day my subscription disappeared and my address on file changed. I had reached out 4 times over the past year+ via the support button on the site and gotten no reply.

3
Date of experience: Apr 15, 2025
LS12
Excellent service coupled with a…

Excellent service coupled with a top-notch team of trusted professionals!

5
Date of experience: Dec 16, 2024
Talia Hellström
great people

5
Date of experience: Dec 16, 2024
Marigold Howard
Rob is a great guy very knowledgeable

Rob is a great guy very knowledgeable, would do business with him anytime..

5
Date of experience: Dec 05, 2024
Otto C.
Great experience every time I've dealt…

Great experience every time I've dealt with them. Rob is very knowledgeable, helpful and professional. I've recommended GMR to family and friends. I look forward to continue working with them.

5
Date of experience: Dec 04, 2024
Herbert Anderson
Well worth the investment!

I signed up for the bullion box monthly subscription on October 2nd 2024 and had a bit of a rough start with the service which has been remedied to my satisfaction. Rob the sales manager made it a point to reach out and provide the information I needed and made me feel like a valued customer who was being heard. If you feel like you aren’t getting the responses to questions or the email turn around is slow, just give them a call!

5
Date of experience: Dec 04, 2024
Mr_Hassan_XD
It was a pleasure working with Rob at…

It was a pleasure working with Rob at GMR. If you are looking for a trusted advisor, make sure and give Rob a call!

5
Date of experience: Dec 02, 2024
Jasmine W.
Terrible customer service and value for…

Terrible customer service and value for the subscription is the worst I’ve seen across the 4 subscription platforms I use.

1
Date of experience: Nov 28, 2024
Alison A.
Awesome Experience

Did some research and after doing my research and reading some reviews I decided to go with GMRgold. Very glad I did. Rob Lietzke and the rest of the staff did an awesome job. I knew from the minute I walked in I had made the right choice, Rob was very thorough and explained everything making me feel very comfortable. You cannot go wrong with GMRgold.

5
Date of experience: Nov 25, 2024

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