Review Time
This is the worst quality product I bought for such a large price in years. All the metal that was surrounding, the window was completely discombobulated. I would head shipped it back, but my contractors already had it installed by the time I came back from vacation now I have to pay extra amounts to get the quality where it should’ve been when I purchased it.
I wish there was a zero star option. The asked for full payment up front and confirmed the mantle we had ordered was in production and then forgot about the order even though I asked for regular updates; they would say that production had started even though it had not. After six months of waiting they just told us they could not make it for the price they had initially quoted and only offered a refund as compensation. We are still waiting for that refund a month after the fact. Please do yourself a service, do not deal with these scammers if you can avoid it.
Item stated 2-3 week production time. Actually took over 3 months to receive. Company sent the incorrect stone and is claiming it’s a natural stone variation which is obviously not true. They offer two colors on their website and they sent me the wrong one. After so much back and forth just trying to get this item im 2500$ and three months in with still not what I ordered. Would not work with this company at all, let alone order this item. Ordered from another company and will be getting a lawyer involved if I’m not issued a refund soon.
They lie about shipping times. Went from 10 days to 60 days. Claim to be in Tennessee but everyone you deal with doesn't speak English and it takes them days to respond (6 days in my case). This is a fake USA Store that's just a Shopify front for a Chinese distributor.
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Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
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