Review Time
This experience was extremely disappointing. I ordered this ahead of time for the holiday season, but I couldn't get a refund since it was past the 30-day mark, despite having opened it within that period. When I presented this gift to my husband, we attempted several times to make it work. It failed to accurately track swings, consistently falling short and never exceeding 20-30 yards regardless of our efforts. Interacting with the customer support team was frustrating; it took several days for them to respond, yet they were quick to send a 'review rating' for their service. By the time we completed our conversation, nearly another month had passed, making it over 60 days since I received the product. I DO NOT RECOMMEND this company. The service and product quality are subpar, and I regrettably wasted money on a non-functional gift.
The app needs an update since the swing analysis functions well, but I'm experiencing crashes with the simulation games like the driving range on my device. Occasionally, the golf course works, but it fails to detect my swing even when I'm aligned correctly, and the character doesn't hit the ball. Please address these issues with an update. Thank you.
The app requires an update as the swing analysis functions but I'm experiencing crashes with the simulation games on my device. While the golf course sometimes works, it fails to detect my swing even when I'm aligned correctly. Please address these issues. Thank you.
I ordered two items, but when I used the payment method, it defaulted to my old shipping address. I've been trying to get it corrected to my current billing address, but there's no way to contact anyone. I emailed three days ago and haven't received a response. I can't review the product yet because I'm unsure if I'll even receive it. I spent nearly $300 and feel like I'll never see it due to the lack of support.
I had high hopes for this product, but the experience was frustrating throughout. Delivery took much longer than anticipated, and the product quality felt subpar. The app didn't function properly, taking hours to detect the mat, and it failed to register my shots. Additionally, returning it requires me to cover the shipping costs, which is disappointing. Overall, I found this experience to be a waste of time and money.
I have been trying to return an unopened package, but the company insists on receiving photos as part of their return procedure. They claim this is standard practice, but it has turned a satisfied customer into a frustrated one. I just want to return the product and get my refund.
This product is a complete waste of money. Everything about it is disappointing. There is no customer service available, and the app fails to pair with the golf mat during use. It's the worst simulator I've encountered. Don't be fooled by the advertisements.
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