Review Time
Great gym but they really need to work on their tech/ app. Its a total nightmare and doesnt work accurately. Rather have a barcode or Eye Scan or Face Scan because the QR code setup is complete miss
Despite my request to freeze my and my spouse's memberships, we were still charged the full amount. There is no way to contact them, as they do not respond to emails or phone calls. Their responsiveness seems limited to payments or new memberships, while their treatment otherwise is quite poor.
Despite requesting to freeze my membership and my spouse's, we were still billed the full amount. There's no way to reach them, as they don't respond to emails or calls. They only seem eager to reply when it comes to payments or new memberships; otherwise, their customer service is quite poor.
I cannot recommend this gym based on my experience. I joined with the understanding that my commitment was for three months, which I confirmed with the sales agent. I was not informed about a 30-day notice period extending my membership. I submitted my cancellation request before the three-month period ended, yet I was told I could not cancel and would incur additional charges. This lack of clarity at the point of sale is frustrating, and the responses I received were inconsistent. The whole experience felt misleading, and I regret my decision to join.
I am shocked by how poorly this gym treats its members. When I tried to cancel my membership since I wasn't using it anymore, they pressured me to keep paying and refused to assist with the cancellation. It seems their priority is money over customer care, and the staff made the process unnecessarily stressful. I regret signing up here; there are better options out there.
I did not attend for two months and paid for my membership. When I requested cancellation, they treated me like I was under investigation. They insist on enforcing the contract, making it difficult to cancel. I wouldn't recommend this gym to anyone.
Please do not join this gym; it has misleading policies that trap you in a membership you cannot escape. Initially, I was told cancelling was simple, but when I tried to cancel after two months, I was informed that there were strict conditions. I have been stuck paying for six months despite my attempts to cancel. The customer service is unhelpful, and their policies keep you locked in. Save yourself the trouble and avoid this gym.
I was a satisfied member until I encountered an issue trying to close my account due to an unexpected balance from a duplicate account. After visiting the branch and providing my payment records, the issue was not immediately resolved. However, with the help of a consumer rights organization, my issue was addressed efficiently within two days.
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In 2017, GymNation burst onto the UAE fitness scene, with a mission to become The People’s Gym and an ambition to make improving your health and wellbeing by going to the gym less intimidating, more affordable, accessible, and fun for everyone in the region.
We felt residents had been overcharged for substandard (and boring) gym facilities for far too long. This had to stop! So, we decided to lead a new movement, and spearhead the fight against inactivity.
GymNation was born, and it was time for us to provide a better kind of gym experience, one that builds strength and self-confidence. One that stands with everyone, for every ability, for every shape, and for every size. A gym that is actually committed to getting more people moving across the region.
We don't just call ourselves "The People's Gym", we live by that motto too! You don’t have to chase impossible perfection at GymNation, and you don’t need to have buns of steel, a six-pack, and muscular arms to be welcome here. GymNation is a community here to support everyone, to celebrate and inspire each other to become better versions of ourselves, whatever our fitness goals.See more
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