Review Time
AVOID THIS TRACKER AT ALL COSTS. I made the unfortunate choice of purchasing a tracker, which has a great concept but is an incredibly poor product. First, the setup is a nightmare; the instructions say to double-click and expect one beep, but it didn't respond. I checked the website and found conflicting instructions about holding it down for three seconds. After an hour of random beeping responses, I looked for a YouTube video as suggested by the manual, but there were no links or videos available. I tried resetting it by removing the battery, which involved unscrewing and struggling to access it. After finally managing to get the battery out and back in, I faced another challenge trying to reattach the cap, which left the product scratched. I consider myself tech-savvy, but this was a waste of time with a battery life worse than other options. The product has disappointed both me and the person who gifted it to me. Additionally, the company promised a plaque for investors, which never arrived. My experience as a consumer has been dreadful, and my friend's experience as an investor has been equally frustrating. My advice to potential customers is to steer clear, and I urge the company to focus on improving customer experience. For a brand that boasts durability and a two-year warranty, they should prioritize making functional products. If I don't receive a refund or replacement for what is now a useless item, my disappointment will only grow. Let's hope their customer service is better than their products!
I regret purchasing a tracker, which seemed like a great idea but turned out to be a terribly flawed product. The setup process was a nightmare; the instructions indicated a double click for a response, but I got nothing. I checked the website, which suggested holding down for three seconds—another conflicting instruction. After an hour of confusion and only hearing random beeps, I looked for a YouTube video as mentioned in the manual, but found no links or videos at all. I attempted to reset it by removing the battery, but accessing it was a struggle. After finally getting it out and waiting 30 seconds, I faced the challenge of putting it back together, which scratched the product. I'm usually tech-savvy, so this was frustrating. This product is a complete waste of time, with worse battery life than a competitor's. The person who gifted it to me is equally disappointed. I also didn’t receive the plaque for investors as promised. My experience has been incredibly frustrating, and my friend's investment journey has been just as disheartening. My advice to potential customers is to steer clear, and to the company, invest in improving customer experience. If I don’t receive a refund or replacement for this useless item, my disappointment will only deepen.
I love the concept of supporting initiatives that promote sustainability and circular design. The team was incredibly responsive and quickly resolved my delivery issue. I'm thrilled with my power bank! Wishing you all the success you deserve!
I bought a wireless charger, but it didn't work with my Samsung S21 when it arrived. Contacting the company was a hassle, but I eventually got a returns label. After sending it back, they refunded my money promptly. I inquired if the charger was faulty or just incompatible with my phone but didn’t receive a response. Quite disappointing overall.
I can't stop admiring my power bank; it's truly a beautiful item. I chose one of the limited edition 'landscapes' versions and keep it on my desk, hoping people will ask about it. It's refreshing to see that everyday electronics can also bring joy!
I had a wonderful experience with customer service! I bought my power bank in October 2024 and love it. I encountered a minor issue with the cable, emailed about it, and it was resolved almost immediately by a representative. A fantastic process—many could learn from this company!
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gomi make sustainable tech products with design at their very heart. Their unique Bluetooth speakers and power banks are all powered by fully-tested repurposed e-bike batteries, and their eye-catching designs are handmade in the UK from recycled plastic bags.
All their products are built to last and come with 'repairs for life' for every customer.
See more at https://gomi.design/See more
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